Custom Development

In today's fast-paced and evolving telecoms battle ground, getting to market quickly with innovative products and staying ahead of the competition is fundamental. As the VoIP market matures, finding a unique service offering to maintain competitive advantage becomes a key challenge. Increasingly, service providers are looking for reliable, high-quality, individualized business solutions to sieze new market opportunities and dynamically respond to emerging customer demand.

We have extensive experience in developing custom solutions to enhance your Broadsoft based offering. Whether that is a bespoke solution for a particular customer, integration with existing systems or a new product line, Kakapo Systems have a proven capability to manage projects on time and on budget.

We are not technology led. Our methodology is to consult with you on the desired business outcomes and produce a development framework from that. Our areas of expertise are;

Application Development

This includes web based, client/server application development and custom changes to our existing Unity products

CRM Integration

Build screen-pop, click-to-dial and call control capability into web or client based CRM systems. This applies to commercially available and customers own internally developed solutions, whether cloud based or customer on premise solutions

Custom Call Centre Solutions

We can supplement the existing Broadworks call centre reporting to meet unique customer requirements.

Provisioning & Billing

Provisioning services in real-time and billing them accurately are naturally a critical part of the providers go to market strategy. We have vast experience in the provisioning of Broadsoft and non-Broadsoft services and total automation of the back-office process required to deploy service to the subscriber