 |
|
|
 |
|
How is Unity Licensed?
Unity is licensed centrally from the Kakapo Systems licensing server. Typically, the Service Provider provisioning system will send an XML request to the Kakapo Systems licensing server to allocate the appropriate Unity license when the user is provisioned. In this way, provisioning Unity is streamlined within the existing Service Provider provisioning process.
If enabled by the Service Provider, the user can provision themselves through User Self Fulfilment at the end of a trial period. Service Providers must purchase a pool of licenses in advance.
A third option is to manually allocate licenses through the Kakapo Systems Partner Web Portal.
How do free trials work?
Because Unity is licensed independently of BroadWorks, a trial can be dynamically created without Service Provider customer service teams having to allocate the Unity service to the trial user. When a user starts Unity for the first time, they authenticate with the host BroadWorks system and with the Unity Licensing Server. If they are not a licensed user of Unity they are allocated a free trial, which can be up to 14 days depending on Service Provider preference. Once the trial has expired, the user is advised the cost specified by the Service Provider and prompted to ring the appropriate customer service number, or the user can self provision through User Self Fulfilment.
How does User Self Fulfilment work?
In simple terms, User Self Fulfilment allows Service Providers to deploy Unity without burdening Customer Service teams. Each Service Provider can specify a default trial length and Unity license costs to the user as part of their branding parameters as specified in Unity Skin Designer. When the trial expires Unity will present the user the option to click to authorise the purchase of Unity Lite or Unity Pro. This will immediately allocate the user the appropriate license. No additional information is required as the Licensing Server will capture the user hierarchy including Service Provider, Group, Department and User. At the end of each month, Kakapo Systems will provide a report of the licenses consumed to allow Service Providers to invoice accordingly. This report is available in XML or CSV format.
What auditing of licenses is available?
The Partner Web Portal provides real time visibility of the number of licenses being consumed, their type, the number of trials in progress and number of licenses yet to be allocated.
What are the differences between Unity Lite and Unity Pro?
Unity is available in two variants; Lite and Pro. The differences in functionality are as follows;
| User Status |
Unity Lite is limited to displaying 8 users. Unity Pro will display 20 users |
| Instant Messaging [IM] |
Not available in Unity Lite |
| Custom Directories |
Not available in Unity Lite |
| Dynamically Logging In/Out of Call Centre Groups |
Not available in Unity Lite |
What branding capabilities are there?
Unity can be branded with Unity Skin Designer, which is provided without charge with Unity Licenses. Skin Designer will allow multiple brands to be created for that Service Provider. So it is possible to extend branding options to distribution partners. Skin Designer will allow a logo/URL to be displayed, all font size, font colour, font type, border size, background colour and other variables that determine the aesthetic of the interface to be changed. Furthermore, Skin Designer can pre-populate with the Service Provider EWS server address and port. This simplifies the installation process for the user. The settings in Skin Designer also govern what User Self Fulfilment options are presented to the user and how long their trial can be.
Where does the Unity Client get the brand file from?
Brand files are stored on a Service Provider web server. Each time Unity starts it will reference this file allowing simple transition if the Service Provider needs to change aspects of the brand file. If the web server is unavailable when unity starts it will load a "last known good" skin stored locally on the client PC
How many brands can I make?
There is no real limit. In the event that the Service Provider has a large number of skins [20+] the user may experience a delay logging into Unity as the large brand file is downloaded. This is overcome by the Service Provider creating separate brand files with up to 10 skins each.
What BroadSoft services are required?
| Client Call Control |
Required to support call control buttons |
| Phone Status Monitoring |
Required to support user Status [busy lamp field] |
| Do Not Disturb |
Required to activate Do No Disturb |
| 3 Way Calling |
Required to support 3 way conference calling |
| CommPilot Express |
Required to support CommPilot Profiles [My Status] |
| Call Transfer |
Required to be able to transfer calls |
How are Auto Updates delivered?
Auto Updates are delivered centrally from Kakapo Systems Update Server
What is the load on our network?
The signalling load to the OCS is no more than existing BroadWorks toolbar applications.
Which versions of BroadWorks are supported?
BroadWorks v13 and above
What requirements are there of the desktop PC?
The PC must be running Window 2000or XP SP2 and must have the Microsoft .NET 1.1 framework installed. The PC must also have an internet connection with visibility of the host BroadWorks system. There are no other CPU prerequisites as the application has a low processing overhead.
For auto-update, BITS must be also be installed on the PC. If using other than XP SP2, BITS is a separate install from Microsoft site. Download links for .NET 1.1 and BITS can be found in Support & Downloads
Is Unity Client available on Mac?
No. Unity needs the .NET framework which is not currently available on Mac
What happens when I change BroadWorks versions?
Unity will automatically detect which version of BroadWorks the Service Provider is running. When BroadWorks is upgraded, Unity will automatically unlock any new functions and make them available to the user. In this way, the BroadWorks version is transparent to the user and the Service Provider has a seamless upgrade path.
Does Unity have a SIP client built in?
No
|
|
|
|
|
|
|
|
