Unity Client unlocks the full capabilities of BroadWorks at the user desktop and provides Service Providers a compelling proposition to drive ARPU. In providing real-time visibility of colleagues, Unity improves workgroup collaboration, bringing users closer to each other and simplifying internal and external communication. Available in Lite and Pro variants, Unity can be closely matched to the functional requirements of end users.

	Icon Driven Interface	Intuitive interface featuring buttons and icons reduces training requirements.
	User Status	Visibility of colleagues engaged/free availability and CommPilot status.
	Call Control	Point and click call control for make a call, transfer, conference, hold, retrieve etc calls.
	Instant Messaging [IM]	Company wide IM and alpha tagging with transferred calls, ie “important sales call”.
	Directories	Access to Company [Group] and Personal Directory and Dynamic Search. Easily populate Personal Directory.
	Custom Directories	Allows Unity to search customer’s external SQL database alongside BroadWorks Personal and Group Directories.
	Call Logs	Received, Placed and Missed Calls with ability to transfer to Personal Directory.
	Call Centre Log-In	Users can dynamically log into/out of call centre groups to which they are a member.
	CommPilot Status	CommPilot Express Profiles incl Do Not Disturb, Available In Office etc.
	Service Configuration	Configure all BroadWorks features incl call forwarding, Simultaneous Ring etc.

Note:

• Instant Messaging requires the Unity Server to be installed by the host BroadWorks Service Provider
• Instant Messaging, Custom Directories and Call Centre Log-In are only available in Unity Client Pro