| Servers Required |
None. The BWKS service provider requires no servers to run Unity. Also, Unity does not require the XSP. All IM and licensing is hosted by Kakapo Systems in London. |
| Service Provider Branding |
The logo displayed in Unity is pushed from our central licensing server. Service providers can update this logo for any reason. When the user restarts Unity the new logo will be displayed. A URL can also be specified as the logo is clickable. Animated gif's are also supported. |
| Private Label Branding |
For service providers running a private label channel, Unity can be branded for the reseller with the same capability as above. Unity can also be branded for specific customer groups if required |
| BroadWorks Licences Required |
Unity only requires Client Call Control. Unity will expose any other services the user has assigned, such as call forward, 3-way call or sim ring. |
| 14 Day Trials |
By default all Unity products come with a 14 day trial. This allows the service provider to make Unity available to prospective customers without the operational burden of allocating then removing trial licences. At the trail expiry the user will see a prompt that has been specified by the service provider in the Kakapo Systems licensing portal. |
| Supported BroadWorks Versions |
R14.9 and above. Note: Call Centre stats are only available in Unity Agent, Supervisor and Wallboard on R16 and above. |
| BroadWorks Upgrades |
Unity will auto detect the version of BroadWorks the Service Provider is running and unlock any new functionality that us available in that version. There is no Unity re-install when the Service Provider changes BroadWorks versions. |
| Auto-Update |
Unity will update itself from Kakapo Systems Update Server while retaining user settings and Service Provider branding. |
| Unity BroadWorks Login |
To login to Unity the user needs their BWKS username and password and the server address of the providers BWKS platform. There is no other account creation needed for IM or other Unity features. |
| Unity License Provision |
Service providers can allocate Unity licences in two ways; either directly on the Kakapo Systems licensing portal, or by integration with their existing provisioning systems. Our licensing server supports XML integration allowing providers to create Unity services that are allocated when the users other BWKS services are assigned within their existing provisioning process. |
