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Unity Desktop
Unity Client unlocks the full capabilities of BroadWorks at the user desktop and provides Service Providers a compelling proposition to drive ARPU.
In providing real-time visibility of colleagues, Unity improves workgroup collaboration, bringing users closer to each other and simplifying internal and external communication.
Featuring an intuitive, icon based interface, Unity provides point and click call control within the familiar Windows environment.
| Busy Lamp Field |
Visibility of colleagues engaged/free/ringing availability |
| Call Control |
Point and click call control for make a call, transfer, conference, hold and retrieve. |
| Instant Messaging [IM] |
Company wide IM and alpha tagging with transferred calls, ie "important sales call". |
| Directories |
Access to Company [Group] and Personal Directory and Dynamic Search. Easily populate BroadWorks Personal Directory. |
| Call Logs |
Received, Placed and Missed Calls with ability to save to Personal Directory. |
| Service Configuration |
Configure all BroadWorks features incl call forwarding, Simultaneous Ring etc. |
| Icon Driven Interface |
Intuitive interface featuring buttons and icons reduces training requirements. |
| Custom Directories |
Allows Unity to search customer's external SQL database alongside BroadWorks Personal and Group Directories. |
| CommPilot Status |
CommPilot Express Profiles incl Do Not Disturb, Available In Office etc. |
Unity Client is available in Lite, Pro and Enterprise variants. Please refer to the data sheet for a detailed breakdown of the differences
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