In the Press | Cisco BroadWorks: How Service Providers Can Convert Voice-Only into an Omnichannel Opportunity
Read the article by UC Today ‘Cisco BroadWorks: How Service
Author Archives: Team Kakapo
Kakapo Systems appoints Rocio Vilaseco as Bookkeeper
Meet Rocio Vilaseco our new Bookkeeper in the UK! We
Insights Paper | Five Steps to Digitally Transform a SMB Contact Center
In this Insights paper we share five recommended steps to
In the Press | BroadSoft Integration: How Adding Teams and Calendar Visibility Boosts Front Desk Call Handling Capability
Read the article by UC Today ‘BroadSoft Integration: How Adding
Insights Paper | The Importance of a Contact Center to an SMB
Insights Paper | The Importance of a Contact Center to
Product Insights Paper | Elevate CX with Web Chat: A guide to ‘Presence-Based Scripting
In this Product Insights Paper we explain how the ‘presence-based’
Insights Paper | Employee Experience of Call and Contact Center Agents
Insights Paper | Employee Experience of Call and Contact Center
In the Press | Integrating Net Promoter Score into your Contact Center
Article | Integrating Net Promoter Score into your Contact Center
Kakapo Systems Announce Analytics Platform for BroadSoft Call Centers and UC – Vision360
Article: Kakapo Systems Announce Analytics Platform for BroadSoft Call Centers
Insights Article | Making Every Second Count: The Power of Analytics to Call and Contact Centers
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