Insights Article | Making Every Second Count: The Power of Analytics to Call and Contact Centers
There are 86400 seconds in a day and each one
There are 86400 seconds in a day and each one
Switchboards to Circuit Boards: A Brief History of Contact Centers
An excellent customer experience is paramount to a contact center
Kakapo Systems release new deep analytics experience ‘Vision360’ for BroadSoft
Insights Paper | Adapting a Contact Center for Hybrid –
Read our insights article, as featured in UC Today “Kakapo
Meet Max Edwards our new Sales Engineer! We would like
2023 is looking to be a potentially challenging, yet productive
We are delighted to announce that our virtual call queueing
Meet Naomi Curnow our new Lead Creative in the UK.