Author Archives: Team Kakapo

There are 86400 seconds in a day and each one

Switchboards to Circuit Boards: A Brief History of Contact Centers

An excellent customer experience is paramount to a contact center

Kakapo Systems release new deep analytics experience ‘Vision360’ for BroadSoft

Insights Paper | Adapting a Contact Center for Hybrid –

Read our insights article, as featured in UC Today “Kakapo

Meet Max Edwards our new Sales Engineer! We would like

2023 is looking to be a potentially challenging, yet productive

We are delighted to announce that our virtual call queueing

Meet Naomi Curnow our new Lead Creative in the UK.