Call & Contact Center Solutions

Call & Contact Center Solutions

BroadSoft Call Center Meets Unity Contact Center

Designed to work with BroadSoft Standard and premium call center services, Unity supports all available features including inbound and outbound DNIS, ACD and Disposition codes. Supervisors have full visibility and control of their Agents with configurable thresholds to alert them of potential problems.

Unity Call Center Features

Wallboard

Personal Wallboard

Displays Agents own metrics, such as calls answered, as well as overall queue statistics such as Calls In Queue and Longest Wait.

Crm

Deep CRM Profiling

All incoming calls will be profiled against the CRM.
This allows Supervisors to make informed decisions about call prioritisation

Team Acd

Team ACD State

Supervisors and Agents can see the ACD State and availability of up to 30 of their
colleagues.

Force Disposition

Force Disposition Code

Agents are forced to assign a Disposition Code to the previous call when they select Available ACD state

Template

Template Automation

Settings for Agents in the Group can be saved in the Unity Cloud as a template and pushed for automatic configuration

Call Center Variants

ubity-agent

Unity
Agent

Call handling, statistics, disposition codes and ACD control for Agents

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superviser

Unity Supervisor

Live queue & Agent management plus BroadSoft reports

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unity-dashboard-1

Unity Dashboard

Wall mount display with tabular and graphical views

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unity-contact

Unity Contact Center

Omni-Channel overlay for existing BroadSoft users

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Unity Contact

Unity Contact Center Solutions

Unity contact center is an overlay for the BroadSoft ACD call center that will support Web Chat, Web Call-Back, Email and Twitter queues. All media types are blended for the user, allowing them to multi-task different incoming customer traffic.

Get Your Unity Call Center Apps Trial Now!

Request a free demo and we will help you create your contact center today, complete
with CRM integrations and settings configuration.


BroadSoft Service ProviderEnd User Customer or Reseller