Insights Paper | Employee Experience of Call and Contact Center Agents
Insights Paper | Employee Experience of Call and Contact Center
Category Archives: Feature Releases
In the Press | Integrating Net Promoter Score into your Contact Center
Article | Integrating Net Promoter Score into your Contact Center
Kakapo Systems Announce Analytics Platform for BroadSoft Call Centers and UC – Vision360
Article: Kakapo Systems Announce Analytics Platform for BroadSoft Call Centers
Insights Article | Making Every Second Count: The Power of Analytics to Call and Contact Centers
There are 86400 seconds in a day and each one
Insights Article | Switchboards to Circuit Boards: A Brief History of Contact Centers
Switchboards to Circuit Boards: A Brief History of Contact Centers
Five reasons why CRM connectors are important to an SMB Contact Center
An excellent customer experience is paramount to a contact center
Kakapo Systems Announces the Launch of Analytics and Reporting Platform ‘Vision360’ for BroadSoft Call Centers | Press Release
Kakapo Systems release new deep analytics experience ‘Vision360’ for BroadSoft
Insights Paper | Adapting a Contact Center for Hybrid – Working
Insights Paper | Adapting a Contact Center for Hybrid –
Article: Kakapo Get Laser Focused on Pay-Per-Click | As featured in UC Today
Read our insights article, as featured in UC Today “Kakapo
Kakapo Systems appoints Max Edwards as Sales Engineer
Meet Max Edwards our new Sales Engineer! We would like