In the Press | Tracking Contact Center Performance Against Google AdWords Spend
Read the article by UC Today ‘Tracking Contact Center Performance
Category Archives: Feature Releases
Kakapo Systems exhibiting at Cavell Summit Europe in March 2024, UK
Come and see us in London at the Cavell Summit
Kakapo Systems Announces the Launch of Unity for Teams Applications for Cisco BroadSoft Users | Press Release
Kakapo Systems release new Unity for Microsoft Teams applications for
In the Press | Embedding Cisco BroadSoft into Microsoft Teams
Read the article by UC Today ‘Embedding Cisco BroadSoft into
In the Press | Cisco BroadWorks: How Service Providers Can Convert Voice-Only into an Omnichannel Opportunity
Read the article by UC Today ‘Cisco BroadWorks: How Service
Kakapo Systems appoints Rocio Vilaseco as Bookkeeper
We would like to officially welcome Rocio Vilaseco to the Kakapo team in the UK, taking up the role of Bookkeeper
Insights Paper | Five Steps to Digitally Transform a SMB Contact Center
In this Insights paper we share five recommended steps to
In the Press | BroadSoft Integration: How Adding Teams and Calendar Visibility Boosts Front Desk Call Handling Capability
Read the article by UC Today ‘BroadSoft Integration: How Adding
Insights Paper | The Importance of a Contact Center to an SMB
Insights Paper | The Importance of a Contact Center to
Product Insights Paper | Elevate CX with Web Chat: A guide to ‘Presence-Based Scripting
In this Product Insights Paper we explain how the ‘presence-based’