Blended Agent Experience
All calls and conversations (across text, email, web callbacks, Twitter and webchats) are presented within the intuitive Unity Agent interface, simplifying communication channel handling and ensuring agents can focus entirely on delivering superior customer experiences.
Pure Cloud Solutions
Media streams/communication channels and agents can be scaled with no limits or bottlenecks, supporting you today and tomorrow.
Intelligent Agent ACD
Automate basic agent processes, freeing them up to focus on customers. Unity will intelligently manage the agents available, making them unavailable when entering a conversation.
Copy and Paste Deployment
Customers can hit the ground running and eliminate the reliance on dedicated engineering. Built with simplicity in mind, Unity’s easy-to-use Portal allows supervisors to define their web chat queue and routing behavior, then paste into their website to go live immediately.
Ensure all inbound communications get where they need to be. Sophisticated, customizable routing options for all media types and options connect customers to the best equipped agent.
Salesforce & CRM Integration
Integrate a wide range of CRM platforms to facilitate contact lookup and “popping”
Unity Contact Center Apps
Unity Agent Contact Center
No matter the channel, exceptional customer experiences require agents to be equipped for success. By consolidating all incoming contact within a single, easy to navigate interface, customer engagement teams can multi-task any incoming contact, ensuring optimal customer service.
Unity Supervisor Contact Center
First-class management requires a best-in-class toolkit. Unity Contact Center’s powerful supervisor management app enables customer service team leaders to proactively support and inspire agents with access to intuitive management tools. In addition, supervisors can respond to any emerging challenges with full visibility of real-time and historical queue statistics.
Desktop Contact Center
Supercharge your PBX environment by adding advanced omnichannel features
to the Unity Desktop app.