Supported Features Included with Unity Contact Center
Blended Agent Experience
All incoming conversations are presented within the intuitive Unity Agent interface.
Intelligent Agent ACD
Agents availability changes according to what type of conversations they receive
Pure Cloud Solution
Easily scale Queues, Media Streams and Agents without limits or bottlenecks.
Copy & Paste Deployment
Salesforce & CRM Integration
Integrate a wide range of CRM platforms to facilitate contact lookup and “popping”
Unity’s sophisticated routing connects customers to the best equipped Agent