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Unity Mobile uses the native cell dialer and BroadWorks Anywhere service to extend the BroadSoft business calling experience to Android and Apple mobiles. The user can Hold/Resume, Conference and Transfer using BroadSoft call control from within the Unity Mobile app.
Session highlights:
– Updated UI with presence and active call window
– Push notifications to identify an incoming call to the BroadSoft extension
– “Show Call” option to toggle a live BroadSoft call
– Busy Lamp Field
– Instant Messaging
– Call Recording Control
– Call Centre Login/Out and ACD
– Call Pull