Webinar: How To Build a Web-Chat Queue in 3 Minutes

Webinar: How To Build a Web-Chat Queue in 3 Minutes

Webchat Event

Date & Time: This webinar is now over, view the recording here.

Unity Contact Center takes just minutes to setup and deploy to customers. Let’s do it live!

All configuration for the Unity contact center media streams is performed in the Unity portal. Once the customer has generated the JavaScript for the queue and pated it to their site, they are live. Any further changes, such as taking the chat offline outside business hours, changing the agent distribution, or changing the web chat script is done in the Unity portal. Deploying Unity Contact Center is simple a copy and paste exercise and customers can be up and running in minutes

In this webinar we will be building a new Web Chat queue from scratch, we will then paste this into the live Kakapo Systems website and use the queue to take questions

-Configuring the Web Chat look and prompts
-Setting up Agent routing and escalation
-Copy & Paste JavaScript to website
-Live Q & A Using new Web Chat queue

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