Webinar: Vision360 | Call Analytics for BroadSoft
Dates: 5 September 2023 at 3pm (BST) and 6 September at 1pm (ET)
Join us for a webinar on our latest software product Vision 360.
In this webinar we’ll be showing highlights of our NEW call analytics and reporting platform, ‘Vision360’ for BroadSoft Call Centers, which provides a new and complete replacement for the legacy ECCR reporting.
Session Highlights:
See call analytics reports for BroadSoft:
+ Call Center Summary – Extensive incoming call handling metrics to understand overall call handling performance
+ ACD Queue and Agent Statistics – Analyze overall queue performance, service levels and Agent performance
+ Agent Time Management report – Visualize how Agents are spending their time.
+ Call Life Cycle Tracking report – See every leg of every call with Cradle To Grave Reporting
+ Unreturned Abandoned Calls – View all Abandoned Calls that have not been subsequently answered or called back.
+ Hunt Group & Auto Attendant Reports – Which options callers select in AA’s and Hunt Group incoming call stats
Webinar Agenda:
+ Overview of Kakapo Systems’ call analytics and reporting platform Vision360’ for BroadSoft Call Centers,
+ Platform Highlights
+ Demo overview
+ Q and A
Discover more about Vision360: Deep analytics for BroadSoft Call Centers (kakaposystems.com)