Unity Web Apps running HTML5 can be run within the browser or within a wrapper. This provides maximum flexibility for users and service providers and still allows Unity to have a “normal” application behaviour with shortcuts and a stand-alone interface. Unity Web Apps are supported on Chrome, Edge and Firefox and can also be run in a wrapper on Linux

Supported Web Browsers

Google Chrome
firefox (1)
edge (1)
safari (1)

Unity Desktop is a UC application that enhances the BroadSoft user experience by making all features and services available in an intuitive and elegant interface. Combining presence, chat, call control and directories, Unity Desktop simplifies the making and receiving of calls and provides easy access to advanced functions.

  • Contacts [Busy Lamp Field]
  • 2-2Drag & Drop
  • Browser Click-to-Dial
  • Unified Directories
  • Service Configuration
  • Call Control
  • Chat/Messaging
  • Voicemail Access
  • Call Recording Control
  • Hot Desking & Flexible Seating

Unity Desktop is a UC application that enhances the BroadSoft user experience by making all features and services available in an intuitive and elegant interface. Combining presence, chat, call control and directories, Unity Desktop simplifies the making and receiving of calls and provides easy access to advanced functions.

  • Contacts [Busy Lamp Field]
  • Drag & Drop
  • Browser Click-to-Dial
  • Unified Directories
  • Service Configuration
  • Call Control
  • Chat/Messaging
  • Voicemail Access
  • Call Recording Control
  • Hot Desking & Flexible Seating

Features

Contacts

Contacts [Busy Lamp Field]

The Contacts panel monitors up to 30 colleagues providing visibility of their hook stats and also their presence, e.g. Busy, Away or Unavailable

Call Control

Call Control

Buttons at the top of the Unity interface facilitate call control functions such as hold/resume, transfer and conference

Chat Messaging

Chat/Messaging

Company-wide instant messaging available to all users across both Unity and UC-One apps. Learn more about Unity & UC-One Interworking

Browser Click to Dial

Browser Click-to-Dial

Unity will automatically install browser plugins for Chrome, Edge and Firefox to make any numbers on the web available for click-to-dial Learn More

Voice Mail

Voicemail Access

The Voicemail tab will display all current messages and allows playback through the local media player, save, delete or call back

Directories

Unified Directories

Users can search Outlook, group and personal directories and perform click-to-dial within Contacts Search

Call Recording

Call Recording Control

Call recordings can be paused, resumed and service settings changed from always, on demand, never and always with pause/resume

Service Configuration

Service Configuration

All user services, such as Sim Ring, BroadWorks Anywhere, Shared Call Appearance, Remote Office and call forwards can be accessed easily

Hot Desking

Hot Desking & Flexible Seating

Users in mobile working environments can quickly associate with a flexible seating phone by selecting it from the drop list in Unity

contact0-center

Contact Center

Unity Agent can handle all incoming calls, web chats, callback requests and tweets from within a single interface

Read More

browser-click

Browser Click to Dial

Click-to-dial from within Chrome, Edge or Firefox. All numbers become clickable links for simplified outbound calling

Read More

deep-crm

Deep CRM Profiling

Connect to Salesforce, Microsoft Dynamics and more for screen-pop, click-to-dal, automatic logging and call queue profiling.

Read More

browser-call

Browser Call Pop

Pass the incoming CallerID within a preset URL for screen-popping external web based application

Read More

Get Your Unity HTML5 Web Apps Trial Now!

Request a free demo and we will help you create your contact center today, complete
with CRM integrations and settings configuration.


BroadSoft Service ProviderEnd User Customer or Reseller