
Integrate Your Outlook With Unity
Unity Reception users can connect directly with an Outlook, Exchange or Office365 platform to view and access their contacts, display appointments/meetings (referred to as “Calendar events”) and send a callback request to any user within the Group or Enterprise.
Unity Desktop is a UC application that enhances the BroadSoft user experience by making all features and services available in an intuitive and elegant interface. Combining presence, chat, call control and directories, Unity Desktop simplifies the making and receiving of calls and provides easy access to advanced functions.
Contacts [Busy Lamp Field]
Drag & Drop
Browser Click-to-Dial
Unified Directories
Service Configuration
Call Control
Chat/Messaging
Voicemail Access
Call Recording Control
Hot Desking & Flexible Seating
Unity Desktop is a UC application that enhances the BroadSoft user experience by making all features and services available in an intuitive and elegant interface. Combining presence, chat, call control and directories, Unity Desktop simplifies the making and receiving of calls and provides easy access to advanced functions.
Contacts [Busy Lamp Field]
Drag & Drop
Browser Click-to-Dial
Unified Directories
Service Configuration
Call Control
Chat/Messaging
Voicemail Access
Call Recording Control
Hot Desking & Flexible Seating
Features

Calendar Events in Status Column
View the current calendar events and meetings of colleagues in the status bar.
Calendar Integration
The BLF displays the Outlook Calendar events for today and tomorrow for the selected user.


Contact Search
Import all your contacts and use the dynamic search to access them in Unity.
Features
Inbound & Outbound Screen Pop
Pop the contact record. Choose how popping works and set the trigger based on receiving or making calls, either direct to DDI or through a call center, or both
Dynamic Search
Unity will return matches from the CRM alongside those from BroadSoft personal and group contacts and the users personal and public Outlook Contacts
Automatic Call Logging
Unity can optionally log a Call Task in the CRM, with the direction of the call, whether it was answered or abandoned and any notes the user has added, which they can do from within the Unity call window. Logs can be manually or automatically closed allowing the user to leave the Task as Open or consign it to the history log in the CRM
Call Logs Profiling
Any Made, Received or Missed calls logged in Unity will also append the CRM lead or Account status of the caller, allowing the user to prioritise call-backs to sales opportunities
CRM in Queue Profiling
Agents and Supervisors can optionally display a list of all calls in queue for the call centers they are assigned to. CRM Connector builds on this functionality by profiling all calls against the CRM as they hit the queue. Leads and Accounts are highlighted to allow Supervisors to prioritise preferred customer calls
Abandoned Call Integration
Abandoned call lists will now include CRM matches, allowing Supervisors to ensure revenue opportunities are passed to Agents for call back first
Multi-Channel Logging
As well as calls, customer emails, web chats and tweets are now also logged within the CRM providing a single record of all customer contact
Setup in Seconds
CRM Connector is an add-on for any existing Unity seat type. All new or existing Unity users can access a 14-day trial and be operation in seconds
Get Your Unity CRM Connector Apps Trial Now!
Request a free demo and we will help you create your contact center today, complete
with CRM integrations and settings configuration.