SMS Connector

SMS integration for BroadSoft

Unity Desktop Features Included With Agent

Unity Desktop is a UC application that enhances the BroadSoft user experience by making all features and services available in an intuitive and elegant interface. Combining presence, chat, call control and directories, Unity Desktop simplifies the making and receiving of calls and provides easy access to advanced functions.

  • Contacts [Busy Lamp Field]
  • Drag & Drop
  • Browser Click-to-Dial
  • Unified Directories
  • Service Configuration
  • Call Control
  • Chat/Messaging
  • Voicemail Access
  • Call Recording Control
  • Hot Desking & Flexible Seating

Unity Desktop Features Included With Agent

Unity Desktop is a UC application that enhances the BroadSoft user experience by making all features and services available in an intuitive and elegant interface. Combining presence, chat, call control and directories, Unity Desktop simplifies the making and receiving of calls and provides easy access to advanced functions.

  • Contacts [Busy Lamp Field]
  • Drag & Drop
  • Browser Click-to-Dial
  • Unified Directories
  • Service Configuration
  • Call Control
  • Chat/Messaging
  • Voicemail Access
  • Call Recording Control
  • Hot Desking & Flexible Seating

Watch The Webinar Get Datasheet

Unity SMS Integration is an add-on option for any base Unity seat meaning it can be added to Unity Desktop, Reception, Agent or Supervisor. As a point-to-point text solution this will allow users to send and receive SMS messages from within their unity application

This capability uses integration with Telestax, the worldwide leader in CPaaS enablement, where the Service Provider maintains accounts and billing relationships with their CPaaS provider and Unity provides the front-end user interface

Unity Desktop Features Included With Agent

Unity Desktop is a UC application that enhances the BroadSoft user experience by making all features and services available in an intuitive and elegant interface. Combining presence, chat, call control and directories, Unity Desktop simplifies the making and receiving of calls and provides easy access to advanced functions.

  • Contacts [Busy Lamp Field]
  • Drag & Drop
  • Browser Click-to-Dial
  • Unified Directories
  • Service Configuration
  • Call Control
  • Chat/Messaging
  • Voicemail Access
  • Call Recording Control
  • Hot Desking & Flexible Seating

Unity Desktop Features Included With Agent

Unity Desktop is a UC application that enhances the BroadSoft user experience by making all features and services available in an intuitive and elegant interface. Combining presence, chat, call control and directories, Unity Desktop simplifies the making and receiving of calls and provides easy access to advanced functions.

  • Contacts [Busy Lamp Field]
  • Drag & Drop
  • Browser Click-to-Dial
  • Unified Directories
  • Service Configuration
  • Call Control
  • Chat/Messaging
  • Voicemail Access
  • Call Recording Control
  • Hot Desking & Flexible Seating

Send SMS messages using Unity

Easily send SMS messages to customers, colleagues and CRM contacts within the familiar Unity interface

 

Receive SMS messages

Customers can reply to SMS messages as they normally would do with a friend

Send files, links and images

Send multiple images, PDFs, files, hyperlinks and multiple document types straight to a customer’s mobile device

 

Drill into entire SMS transcripts

All SMS conversations are saved in the cloud allowing users to access them for deeper analysis and reporting

Unity Desktop Features Included With Agent

Unity Desktop is a UC application that enhances the BroadSoft user experience by making all features and services available in an intuitive and elegant interface. Combining presence, chat, call control and directories, Unity Desktop simplifies the making and receiving of calls and provides easy access to advanced functions.

  • Contacts [Busy Lamp Field]
  • Drag & Drop
  • Browser Click-to-Dial
  • Unified Directories
  • Service Configuration
  • Call Control
  • Chat/Messaging
  • Voicemail Access
  • Call Recording Control
  • Hot Desking & Flexible Seating

Unity Desktop Features Included With Agent

Unity Desktop is a UC application that enhances the BroadSoft user experience by making all features and services available in an intuitive and elegant interface. Combining presence, chat, call control and directories, Unity Desktop simplifies the making and receiving of calls and provides easy access to advanced functions.

  • Contacts [Busy Lamp Field]
  • Drag & Drop
  • Browser Click-to-Dial
  • Unified Directories
  • Service Configuration
  • Call Control
  • Chat/Messaging
  • Voicemail Access
  • Call Recording Control
  • Hot Desking & Flexible Seating

Unity Desktop Features Included With Agent

Unity Desktop is a UC application that enhances the BroadSoft user experience by making all features and services available in an intuitive and elegant interface. Combining presence, chat, call control and directories, Unity Desktop simplifies the making and receiving of calls and provides easy access to advanced functions.

  • Contacts [Busy Lamp Field]
  • Drag & Drop
  • Browser Click-to-Dial
  • Unified Directories
  • Service Configuration
  • Call Control
  • Chat/Messaging
  • Voicemail Access
  • Call Recording Control
  • Hot Desking & Flexible Seating

Unity Desktop Features Included With Agent

Unity Desktop is a UC application that enhances the BroadSoft user experience by making all features and services available in an intuitive and elegant interface. Combining presence, chat, call control and directories, Unity Desktop simplifies the making and receiving of calls and provides easy access to advanced functions.

  • Contacts [Busy Lamp Field]
  • Drag & Drop
  • Browser Click-to-Dial
  • Unified Directories
  • Service Configuration
  • Call Control
  • Chat/Messaging
  • Voicemail Access
  • Call Recording Control
  • Hot Desking & Flexible Seating

Features

Ad-hoc SMS Messaging

Instantly send an SMS to enter number by keying it into the dial box without having to save it into a directory first

SMS from CRM

Using Unity CRM Connector allows users to send an SMS to a CRM record without having to leave the Unity UI

Multi-Media SMS

Non-text media, such as images and PDF’s, can be sent as links meaning you can send business communications that still count within your text-only bundles

Simplified Provisioning

Any numbers that the Service Provider has assigned from the CPaaS provider can be assigned to a user in the Unity portal for immediate use

Multiple SMS Numbers

Users can be assigned multiple SMS numbers, for example a US and UK number, to provide options on what number they text out from

Single Interface

SMS messages can be sent and received the same as existing IM messages to other Unity or UC-One users

Save to Directory

Users can save a received SMS number direct to their BroadSoft personal directory to find all future conversations grouped by name

SMS Logging

All SMS mobile messages are conversation thread in the Call Logs, keeping all incoming call and SMS records in one place

Features

inbound Inbound & Outbound Screen Pop

Pop the contact record. Choose how popping works and set the trigger based on receiving or making calls, either direct to DDI or through a call center, or both

dynamic Dynamic Search

Unity will return matches from the CRM alongside those from BroadSoft personal and group contacts and the users personal and public Outlook Contacts

automatic-call Automatic Call Logging

Unity can optionally log a Call Task in the CRM, with the direction of the call, whether it was answered or abandoned and any notes the user has added, which they can do from within the Unity call window. Logs can be manually or automatically closed allowing the user to leave the Task as Open or consign it to the history log in the CRM

call-logsCall Logs Profiling

Any Made, Received or Missed calls logged in Unity will also append the CRM lead or Account status of the caller, allowing the user to prioritise call-backs to sales opportunities

crm-queqe CRM in Queue Profiling

Agents and Supervisors can optionally display a list of all calls in queue for the call centers they are assigned to. CRM Connector builds on this functionality by profiling all calls against the CRM as they hit the queue. Leads and Accounts are highlighted to allow Supervisors to prioritise preferred customer calls

abandoned Abandoned Call Integration

Abandoned call lists will now include CRM matches, allowing Supervisors to ensure revenue opportunities are passed to Agents for call back first

multi-chanel Multi-Channel Logging

As well as calls, customer emails, web chats and tweets are now also logged within the CRM providing a single record of all customer contact

 

setup-in-second Setup in Seconds

CRM Connector is an add-on for any existing Unity seat type. All new or existing Unity users can access a 14-day trial and be operation in seconds

Learn More

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CRM Connector

Unity CRM Connector completely unifies all customer contact, including calls, emails, chats and tweets at a user level within the CRM

Read More

 

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Unity Contact Center

Unity’s omnichannel solution supports  Web Chat, Voice, Twitter and Email queues, allowing customer engagement teams to multi-task any incoming contact

Read More

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Call Center Solutions

Providing critical call handling, IM, Personal Wallboard and essential tools to improve call processing and maximize customer service

Read More

 

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Hosted PBX Solutions

Unity’s Hosted PBX apps offer a range of UC tools, a common UI layout and advanced functionality to address a variety of different user requirements

Read More

Get Your Unity SMS Connector Apps Trial Now!

Request a free demo and we will help you create your call and contact center today, complete
with SMS integrations and settings configuration.


    BroadSoft Service ProviderEnd User Customer or Reseller