View all historical conversations from the current customer to pick-up from where they left off
Non-text media can be sent as links, so you can send images within your text-only bundle.
Integrate With Your CRM
Automatically pop the CRM and log SMS conversations from CRM contacts and leads.
Any number assigned from the CPaaS provider can be assigned to a Contact Center Queue.
SMS messages are received in the same interface as Web Chats, VoIP calls, Tweets and Emails.
All Contact Center SMS conversations threads are saved and accessible in the Call Logs.