Choose your Solution
Solution: Abandoned Call Reduction
Intelligent software for eliminating abandoned calls: Virtual queueing solution, Keep My Place in Queue (KMPIQ) allows inbound calling customers to request a call back after reaching the front of a queue, and having a call back channel as part of a Contact Center enable customers to be phoned back at an agents convenience.
Solution: Elevating Customer Experience (CX) for Web Chat and Callbacks
The ‘Presence-based scripting’ functionality of our software enables a business to customize both Web Chat and Call Backs widgets used on webpages. Customization includes whether the widgets appear on the website, what message is displayed and to communicate a company’s operating hours and availability of Agents.
Solution: Plug and Play Deployments
Our suite of software products are all designed around a shared ethos of plug and play deployment. We understand that the requirement for extensive training, or additional engineering related staff is to the detriment of many call or contact centers. Our solution? To provide bespoke software products that carries feature-rich toolkits —all accessible through easy to understand, simple to navigate interfaces.