Unity now supports both OCI and CTI over TLS. This uses settings that must be set in the Branding tab of the Unity portal, which specifies the port number and security protocol to use when connecting and securing the connection. These settings should only be modified/set by an experienced VoIP engineer, and a ticket must be raised to set the settings at the system provider level.
On 21 Sep, 2023 | Post by : Team Kakapo
Insights Paper | Employee Experience of Call and Contact Center Agents In this Insights Paper we explore the link bRead More
On 15 Sep, 2023 | Post by : Team Kakapo
Article | Integrating Net Promoter Score into your Contact Center | As featured in UC Today LeRead More
On 14 Sep, 2023 | Post by : Team Kakapo
Article: Kakapo Systems Announce Analytics Platform for BroadSoft Call Centers and UC | As featured in UC Today DatRead More