New Dashboard Stat “Live Calls”
We have now included a new stat which is “Live
Tag Archives: broadsoft
Abandoned Call Capture within Unity Portal
The ability for Supervisors to assign abandoned calls to Agents
General Contact Centre Enhancements
Web Chat Transfer – Conversations can now be transferred to
Zen Desk Support
Unity CRM Connector now supports the Zen Desk helpdesk and
Last Agent Routing for Web Chat
Customer service experience has now been enhanced with last agent
Kakapo Systems to Launch Unity Contact Center at BroadSoft Connections – Press Release
Scottsdale, Arizona, 18 October 2017 – Kakapo Systems, a developer
Flexible Seating Now Supported
Unity has expanded on the current support for Hoteling Guest/Host
Browser Click-to-Dial
Unity now supports Click to Dial seamlessly from Google Chrome,
Kakapo Systems Wins Product of the Year Award – Press Release
London, United Kingdom, Jan 23, 2015 — Kakapo Systems announced
Kakapo Systems to Launch Unity Mobile at BroadSoft Connections
Kakapo Systems, a leading developer of applications for the BroadSoft