Latest Contact Center Enhancements
Check out the latest enhancements from Unity Contact Center, including:
Tag Archives: center
‘Twitter Queues for BroadSoft’ Wins Product of the Year – Press Release
LONDON, Oct. 28, 2019 / PRNewswire / — Kakapo Systems announced today
Kakapo Unity Supervisor Review: A Bird’s Eye View with Granular Control – UC Today
UC Today, Anwesha Roy – October 13th 2019 Kakapo’s offering
Kakapo Systems Announce Email Queues for BroadSoft – Press Release
London, United Kingdom, Aug 08, 2019 – Kakapo Systems, a
Understand Your Customer. Anticipate Their Engagement
Social media has transformed customer service expectation and given consumers
Twitter Queues for BroadSoft
Provide your customers richer experiences on their media of choice
Shift from Inbound Calls to Call Back Queues Predicted – UC Today
New application for BroadSoft call centre customers from Kakapo Systems
Kakapo Systems Wins Product of the Year for Unity Contact Center – Press Release
Unity Contact Center Recognized for Exceptional Innovation London, UK –
Ratings for Web Chat
Everybody likes feedback, right? That’s why we have introduced optional
Abandoned Call Capture within Unity Portal
The ability for Supervisors to assign abandoned calls to Agents