Tag Archives: integration

Webchat Ratings

Ratings for Web Chat

Post by : Team Kakapo | On 4 May, 2018 | Feature Releases

Everybody likes feedback, right? That’s why we have introduced optional ratings for post-chat visitor scoring. Compare Agents or Media Streams across your contact center We have now released a 5-star rating option for Web Chat media streams. This option can be enable for specific streams and allows the visitor to choose from 1 to 5

zendesk integration

Zen Desk Support

Post by : Team Kakapo | On 30 January, 2018 | Feature Releases

Unity CRM Connector now supports the Zen Desk helpdesk and contact management platform. This cloud-based ticket management system is widely deployed and is our most requested integration. As with other supported CRM platforms, functionality available includes: Click-to-dial – Open a new call from within Zen Desk in any browser Inbound screen pop – Retrieve and