Tag Archives: salesforce

zendesk integration

Zen Desk Support

Post by : Team Kakapo | On 30 January, 2018 | Feature Releases

Unity CRM Connector now supports the Zen Desk helpdesk and contact management platform. This cloud-based ticket management system is widely deployed and is our most requested integration. As with other supported CRM platforms, functionality available includes: Click-to-dial – Open a new call from within Zen Desk in any browser Inbound screen pop – Retrieve and

Click to dial

Browser Click-to-Dial

Post by : Team Kakapo | On 6 July, 2017 | Feature Releases

Unity now supports Click to Dial seamlessly from Google Chrome, Mozilla Firefox and Microsoft Edge, whereby all valid numbers are immediately converted into hyperlinks that you can click to dial through Unity. Easily configure telephone number lengths, hyperlink type and domains that you want to exclude in the Click to Dial options for a more fluid Unity