Tag Archives: user

Unity’s New Look & Important Call Recording Info

We are pleased to announce general availability of our new user interface for the Unity Windows apps that will be available from Monday 17th September 2018. Featuring a modern new look, stylish call control buttons and My Status symbols, Unity’s new interface greatly enhances the user experience. Unity’s new interface is available from version 7.0.0.0 and will be

xsi broadsoft

Support for XSI on BroadWorks R22

From R22 onwards BroadSoft are no longer supporting Client Access Protocol [CAP], which Unity uses to connect to the BroadWorks platform. All Unity apps will now connect to the Xtended Services Interface [XSI] using CTI from Unity release 6.9.0.0. Users will auto-update to this build before Service Providers migrate to R22 for a smooth transition.

Dashboard Stats

New Dashboard Stat “Live Calls”

We have now included a new stat which is “Live Calls”, namely, how many calls are currently answered by Agents and in progress currently. This now completes all tenses with “Calls in Queue” and “Calls Answered” to provide customers a 360-degree view of current conditions. Other complimentary stats include: Inbound Idle – Timer that will

zendesk integration

Zen Desk Support

Unity CRM Connector now supports the Zen Desk helpdesk and contact management platform. This cloud-based ticket management system is widely deployed and is our most requested integration. As with other supported CRM platforms, functionality available includes: Click-to-dial – Open a new call from within Zen Desk in any browser Inbound screen pop – Retrieve and