Inbound & Outbound

Combine ACD and outbound stats for customers that utilize a blended Agent workload.

Statistics include Inbound Calls, Outbound Calls, Outbound ACD Calls and Total ACD Calls

dashboard tiles

Thresholds & Alerts

All statistics can be configured with colour based alerts, graphically highlighting problems for immediate attention.

Graphical elements include Badges and Tiles, Graphs and Charts and Full and Half Gauges.

Configurable Statistics

Dashboard can be configured from over 80 statistics to highlight metrics that are important to you.

Available in both Tabular and Graphical options, Unity Dashboard let’s you control how your key statistics are presented.

Key ACD Stats

See essential ACD statistics to understand quickly how the agents and call centers are behaving .

Statistics include Calls in Queue, Longest Wait Time and Abandoned Calls.

Agent Gamification

Encourage self-management and competition among Agents with Dashboard as the leader board.

For example the top 5 Agents based on answered calls or the top 10 Agents based on outbound ACD calls.

Available in both tabular and graphical views, Unity Dashboard is an essential tool for providing real-time visibility of queue conditions across the Call Center or customer business. Suitable for Call Centers of any size, Unity Dashboard provides the flexibility to display your key call handling metrics.

Dash Left
Dash Right

Unity Desktop is a UC application that enhances the BroadSoft user experience by making all features and services available in an intuitive and elegant interface. Combining presence, chat, call control and directories, Unity Desktop simplifies the making and receiving of calls and provides easy access to advanced functions.

  • Contacts [Busy Lamp Field]
  • Drag & Drop
  • Browser Click-to-Dial
  • Unified Directories
  • Service Configuration
  • Call Control
  • Chat/Messaging
  • Voicemail Access
  • Call Recording Control
  • Hot Desking & Flexible Seating

Unity Desktop is a UC application that enhances the BroadSoft user experience by making all features and services available in an intuitive and elegant interface. Combining presence, chat, call control and directories, Unity Desktop simplifies the making and receiving of calls and provides easy access to advanced functions.

  • Contacts [Busy Lamp Field]
  • Drag & Drop
  • Browser Click-to-Dial
  • Unified Directories
  • Service Configuration
  • Call Control
  • Chat/Messaging
  • Voicemail Access
  • Call Recording Control
  • Hot Desking & Flexible Seating

Supported Features

alert Thresholds & Alerts

All queue and agent statistics can be configured with a wide range of colour based alerts, graphically highlighting any problems that require immediate attention

agent-game Agent Gamification

Encourage self-management and competition among agents by using Dashboard as a leader board, e.g. show the top 5 agents based on total calls answered

configurable Configurable Statistics

Configure over 47 essential and desirable statistics to highlight metrics that are important to you

queue Queue Statistics

Queue statistics include inbound calls, answered calls, calls in queue, average abandoned time, overflowed calls, staff ratio, service level and agents available

agent-das Agent Hook and ACD State

Agent statistics include inbound calls, ACD state, total call duration, outbound total calls, transferred calls, idle time and many more

ket-das Key ACD State

Optionally display all Agents ACD state and engaged/free extension status. Summarise this with Agents Awaiting Call and Staffed Ratio gauges

scrolling-das Scrolling Views

Dashboard allows different Views to be configured, each with different stats, call center resources and visual layouts. These can be set to scroll providing ultimate flexibility depending on how much information the customer wants to display

tabular-dash Tabular & Graphical View

Tabular and Graphical option provide an easy way to showcase headline stats, with detailed tabular breakdowns available if required. With a range of bar charts, gauges, tiles and badges, Unity Dashboard provides an engaging visual interface

Get Your Unity Dashboard Apps Trial Now!

Request a free demo and we will help you create your contact center today, complete
with CRM integrations and settings configuration.


BroadSoft Service ProviderEnd User Customer or Reseller