Maximize the User Experience with Unity
Featuring an intuitive icon based interface, Unity provides point and click call control within the familiar internet browsers such as Google Chrome, FireFox, Microsoft Edge and Safari for Mac.
Unity Desktop Web is a web based application that combines call control, Instant Messaging, telephony service configuration, click-to-dial and unified directories to enhance the user experience and improve workgroup collaboration.
Unity Web Apps running HTML5 can be run within the browser or within a wrapper. This provides maximum flexibility for users and service providers and still allows Unity to have a “normal” application behavior with shortcuts and a stand-alone interface.
Features
Contacts [Busy Lamp Field]
The Contacts panel monitors up to 30 colleagues providing visibility of their hook stats and also their presence, e.g. Busy, Away or Unavailable.
Call Control
Buttons at the top of the Unity interface facilitate call control functions such as hold/resume, transfer and conference
Chat/Messaging
Company-wide instant messaging available to all users across both Unity and UC-One apps.
Browser Click-to-Dial
Unity will automatically install browser plugins for Chrome, Edge and Firefox to make any numbers on the web available for click-to-dial Learn More
Voicemail Access
The Voicemail tab will display all current messages and allows playback through the local media player, save, delete or call back.
Unified Directories
Users can search Outlook, group and personal directories and perform click-to-dial within Contacts Search.
Call Recording Control
Call recordings can be paused, resumed and service settings changed from always, on demand, never and always with pause/resume.
Service Configuration
All user services, such as Sim Ring, BroadWorks Anywhere, Shared Call Appearance, Remote Office and call forwards can be accessed easily.
Hot Desking & Flexible Seating
Users in mobile working environments can quickly associate with a flexible seating phone by selecting it from the drop list in Unity.