Maximize the User Experience with Unity
Featuring an intuitive icon based interface, Unity provides point and click call control within the familiar internet browsers such as Google Chrome, FireFox, Microsoft Edge and Safari for Mac.
Unity Desktop Web is a web based application that combines call control, Instant Messaging, telephony service configuration, click-to-dial and unified directories to enhance the user experience and improve workgroup collaboration.
Unity Web Apps running HTML5 can be run within the browser or within a wrapper. This provides maximum flexibility for users and service providers and still allows Unity to have a “normal” application behavior with shortcuts and a stand-alone interface.
Contacts [Busy Lamp Field]
The Contacts panel monitors up to 30 colleagues providing visibility of their hook stats and also their presence, e.g. Busy, Away or Unavailable.
Buttons at the top of the Unity interface facilitate call control functions such as hold/resume, transfer and conference
Unity will automatically install browser plugins for Chrome, Edge and Firefox to make any numbers on the web available for click-to-dial Learn More
Call Recording Control
Call recordings can be paused, resumed and service settings changed from always, on demand, never and always with pause/resume.
All user services, such as Sim Ring, BroadWorks Anywhere, Shared Call Appearance, Remote Office and call forwards can be accessed easily.