Unify BroadSoft Services and Features in One Platform

Unity Desktop is a UC application that enhances the BroadSoft user experience by making all features and services available in an intuitive and elegant interface. Combining presence, chat, call control and directories, Unity Desktop simplifies the making and receiving of calls and provides easy access to advanced functions. 

In providing real-time visibility of colleagues, Unity improves workgroup collaboration, bringing users closer to each other and simplifying internal and external communication. Featuring an icon-based interface, Unity will display the available, ringing or engaged extension of colleagues. 


Key Benefits

Contacts [Busy Lamp Field]

The Contacts panel monitors up to 30 colleagues providing visibility of their hook stats and also their presence, e.g. Busy, Away or Unavailable. 

Intuitive Interface

Easy call handling, presence, chat and live calls. 


Company-wide instant messaging available to all users across Unity Windows, Web and Mobile apps with offline delivery.

Browser Click-to-Dial

Unity will automatically install browser plugins for Chrome, Edge and Firefox to make any numbers on the web available for click-to-dial Learn More. 

Voicemail Access

The Voicemail tab will display all current messages and allows playback through the local media player, save, delete or call back. 

Unified Directories

Users can search Outlook, group and personal directories and perform click-to-dial within Contacts Search. 

Call Recording Control

Call recordings can be paused, resumed and service settings changed from always, on demand, never and always with pause/resume. 

Service Configuration

All user services, such as Sim Ring, BroadWorks Anywhere, Shared Call Appearance, Remote Office and call forwards can be accessed easily.

Hot Desking and Flexible Seating

Users in mobile working environments can quickly associate with a flexible seating phone by selecting it from the drop list in Unity. 


Call Control Made Easy 

Simplify call control and handling with a streamlined user experience. Buttons at the top of the Unity interface facilitate call control functions such as hold/resume, transfer and conference. This makes call handling an intuitive, hassle-free process. 

Shot of a mature woman working on a computer in a call centre
Closeup of a  businesswoman typing on a laptop keyboard in an office alone

Optimized User Experience

Unity eliminates process hopping and complex processes through its unified interface. Users can handle calls, monitor the presence of live calls and chats, with inter-company communication easily made available through responsive chat options. 

Unparalleled Flexibility 

A perfect solution for remote, office-based and hybrid working environments, Unity provides a flexibility that eliminates the requirement for physically manned static desks. Users can quickly associate with a flexible seating phone by selecting it from the drop list in Unity.  

Person in headset 2_1024x1024

See Unity Desktop in Action

Complete the form to request a demo of Unity Desktop with our product specialists.

    BroadSoft Service ProviderEnd User Customer or Reseller