Unity Desktop is a UC application that enhances the BroadSoft user experience by making all features and services available in an intuitive and elegant interface. Combining presence, chat, call control and directories, Unity Desktop simplifies the making and receiving of calls and provides easy access to advanced functions.
Contacts [Busy Lamp Field]
Drag & Drop
Browser Click-to-Dial
Unified Directories
Service Configuration
Call Control
Chat/Messaging
Voicemail Access
Call Recording Control
Hot Desking & Flexible Seating
Unity Desktop is a UC application that enhances the BroadSoft user experience by making all features and services available in an intuitive and elegant interface. Combining presence, chat, call control and directories, Unity Desktop simplifies the making and receiving of calls and provides easy access to advanced functions.
- Contacts [Busy Lamp Field]
- Drag & Drop
- Browser Click-to-Dial
- Unified Directories
- Service Configuration
- Call Control
- Chat/Messaging
- Voicemail Access
- Call Recording Control
- Hot Desking & Flexible Seating
Features
Contacts [Busy Lamp Field]
The Contacts panel monitors up to 30 colleagues providing visibility of their hook stats and also their presence, e.g. Busy, Away or Unavailable
Call Control
Buttons at the top of the Unity interface facilitate call control functions such as hold/resume, transfer and conference
Chat/Messaging
Company-wide instant messaging available to all users across Unity Windows, Web and Mobile apps with offline delivery
Browser Click-to-Dial
Unity will automatically install browser plugins for Chrome, Edge and Firefox to make any numbers on the web available for click-to-dial Learn More
Voicemail Access
The Voicemail tab will display all current messages and allows playback through the local media player, save, delete or call back
Unified Directories
Users can search Outlook, group and personal directories and perform click-to-dial within Contacts Search
Call Recording Control
Call recordings can be paused, resumed and service settings changed from always, on demand, never and always with pause/resume
Service Configuration
All user services, such as Sim Ring, BroadWorks Anywhere, Shared Call Appearance, Remote Office and call forwards can be accessed easily
Hot Desking & Flexible Seating
Users in mobile working environments can quickly associate with a flexible seating phone by selecting it from the drop list in Unity
Call Recording Control
CRM Connector plugin
Connect to Salesforce, Microsoft Dynamics and more for screen-pop, click-to-dal, automatic logging and call queue profiling.