Unity Desktop is a UC application that enhances the BroadSoft user experience by making all features and services available in an intuitive and elegant interface. Combining presence, chat, call control and directories, Unity Desktop simplifies the making and receiving of calls and provides easy access to advanced functions.

In providing real-time visibility of colleagues, Unity improves workgroup collaboration, bringing users closer to each other and simplifying internal and external communication. Featuring an icon-based interface, Unity will display the available, ringing or engaged extension of colleagues.

Unity Desktop is a UC application that enhances the BroadSoft user experience by making all features and services available in an intuitive and elegant interface. Combining presence, chat, call control and directories, Unity Desktop simplifies the making and receiving of calls and provides easy access to advanced functions.

  • Contacts [Busy Lamp Field]
  • 2-2Drag & Drop
  • Browser Click-to-Dial
  • Unified Directories
  • Service Configuration
  • Call Control
  • Chat/Messaging
  • Voicemail Access
  • Call Recording Control
  • Hot Desking & Flexible Seating

Unity Desktop is a UC application that enhances the BroadSoft user experience by making all features and services available in an intuitive and elegant interface. Combining presence, chat, call control and directories, Unity Desktop simplifies the making and receiving of calls and provides easy access to advanced functions.

  • Contacts [Busy Lamp Field]
  • Drag & Drop
  • Browser Click-to-Dial
  • Unified Directories
  • Service Configuration
  • Call Control
  • Chat/Messaging
  • Voicemail Access
  • Call Recording Control
  • Hot Desking & Flexible Seating

Features

busy-lamp Contacts [Busy Lamp Field]

The Contacts panel provides monitoring of up to 30 colleagues providing visibility of their hook stats and also their presence, such as Busy, Away or Unavailable

call-control Call Control

Buttons at the top of the Unity interface facilitate call control functions such as hold/resume, transfer and conference

2-2 Drag & Drop

Drag a contact to the Active Call Window to start a new call or drag a live call onto a user or chat to preform transfer

chat-messaging Chat/Messaging

Company-wide instant messaging available to all users across both Unity and UC-One applications. Learn more about Unity & UC-One Interworking

click-to-dial Browser Click-to-Dial

Unity will automatically install browser plugins for Chrome, Edge and Firefox to make any numbers on the web available for click-to-dial Learn More

voicemail Voicemail Access

The Voicemail tab will display all current messages and allows playback through the local media player, save, delete or call back

unified-dir Unified Directories

Users can search Outlook, group and personal directories and perform click-to-dial within Contacts Search

call-recording Call Recording Control

Call recordings can be paused or resumed or the call recording service settings changed, from always, on demand, never, always with pause/resume or on demand with user initiated start

service-config Service Configuration

All user services, such as Sim Ring, BroadWorks Anywhere, Shared Call Appearance, Remote Office and call forwards can be accessed easily

hot-desking Hot Desking & Flexible Seating

Users in mobile working environments can quickly associate with a host phone by selecting it from a drop list

Learn More

deep-crm

CRM Connector plugin

Connect to Salesforce, Microsoft Dynamics and more for screen-pop, click-to-dal, automatic logging and call queue profiling.

Read More

unity-one

Unity & UC One Interworking

Unity provides seamless XMPP presence and IM interworking

Read More

Get Your Unity Desktop Apps Trial Now!

Request a free demo and we will help you create your contact center today, complete
with CRM integrations and settings configuration.


BroadSoft Service ProviderEnd User Customer or Reseller