Unity For Teams

Bring Unity to the world’s most popular communication platform

 An essential resource for call and contact centers that use Microsoft Teams. Unity for Teams greatly enhances the overall solution by adding BroadSoft directories and overlay services, such as call center, which can all be managed from within Microsoft Teams. Unity for Teams options include Desktop, for UC users, as well as Agent and Supervisor to embed the BroadSoft ACD functionality within Microsoft Teams.

Key Benefits

Simple Deployment:

Following approval by an organizations Microsoft Teams administrator, new users can install Unity for Teams quickly and easily through the Microsoft Teams interface.

Heighten Agent Collaboration

Agents can seamlessly deliver exceptional customer experiences through Unity, whilst having full access to the collaborative internal workspace of Microsoft Teams.

Consolidate Contacts

Completely consolidate contacts with Unity’s unified directories and busy lamp field visualization, alongside the chat and presence functionalities of Microsoft Teams.

Presence Monitoring

Gain an extra level of detail on agent availability, with access to ACD state monitoring within Unity and presence monitoring within Microsoft Teams.

Full Unity Web Functionality

Unity Web Applications provide all their native call handling, team management, service configuration, advanced chat and BroadSoft voice functionality, all whilst sitting within Microsoft Teams.

Elevate Management Potential

Supervisors and customer service team leaders can enhance their management options, enabling complete oversight over both their Microsoft Teams and Unity ACD environments.

Consolidated Licensing

Utilizing ‘Anywhere’ licensing, users can access Unity however they wish. Whether through Microsoft Teams, their web browser, or a windows device.

Improved Efficiency

Merging Unity with Microsoft Teams reduces process hopping, fully optimizing navigational time and ease of use.

Key Highlights

Eliminate Process Hopping

In the fast-paced modern world of customer service, users have little appetite for swiveling between applications. By pairing the BroadSoft voice and ACD functionality with the video and collaboration capabilities in Microsoft Teams, users can operate with greater efficiency, all within a single interface.

Smiling handsome young businessman working in call center. Shot of a cheerful young man working in a call center with his team. Confident male operator is working with colleagues. Call center operators sitting in a row at desks.
Closeup of a  businesswoman typing on a laptop keyboard in an office alone

Enhanced Integrations and Contacts

Unity for Teams enhances the current Microsoft Teams offering by supplying its powerful integrations and robust contacts options. Users can utilize Unity to access their outlook contacts, BroadSoft directories, along with third-party database applications and SQL databases.

Advanced Call Control

The Unity for Teams applications provide a richer calling experience not available natively with Microsoft Teams. Once a call is answered, advanced call control, recording start/pause, barge-in, escalation and more call control features are available to users, along with access to corporate directories.

The pro in problem solving

See Unity for Teams in Action

Complete the form to request a demo of Unity for Teams with our product specialists.

    BroadSoft Service ProviderEnd User Customer or Reseller