Unity Mobile extends the call control, service configuration and instant messaging capabilities of Unity Desktop onto the mobile, allowing BroadSoft service providers to project their customers’ business persona out to the mobile device. The underlying cellular number is totally masked for both the making and receiving of calls, providing a total “one number” solution using the underlying BroadSoft DID number.
All calls are made and received through the native cellular dialler greatly simplifying reliability and support for service providers.
Unity Desktop is a UC application that enhances the BroadSoft user experience by making all features and services available in an intuitive and elegant interface. Combining presence, chat, call control and directories, Unity Desktop simplifies the making and receiving of calls and provides easy access to advanced functions.
Contacts [Busy Lamp Field]- Drag & Drop
Browser Click-to-Dial
Unified Directories
Service Configuration
Call Control
Chat/Messaging
Voicemail Access
Call Recording Control
Hot Desking & Flexible Seating
Unity Desktop is a UC application that enhances the BroadSoft user experience by making all features and services available in an intuitive and elegant interface. Combining presence, chat, call control and directories, Unity Desktop simplifies the making and receiving of calls and provides easy access to advanced functions.
- Contacts [Busy Lamp Field]
- Drag & Drop
- Browser Click-to-Dial
- Unified Directories
- Service Configuration
- Call Control
- Chat/Messaging
- Voicemail Access
- Call Recording Control
- Hot Desking & Flexible Seating
Unity Desktop is a UC application that enhances the BroadSoft user experience by making all features and services available in an intuitive and elegant interface. Combining presence, chat, call control and directories, Unity Desktop simplifies the making and receiving of calls and provides easy access to advanced functions.
- Contacts [Busy Lamp Field]
- Drag & Drop
- Browser Click-to-Dial
- Unified Directories
- Service Configuration
- Call Control
- Chat/Messaging
- Voicemail Access
- Call Recording Control
- Hot Desking & Flexible Seating
Unity Desktop is a UC application that enhances the BroadSoft user experience by making all features and services available in an intuitive and elegant interface. Combining presence, chat, call control and directories, Unity Desktop simplifies the making and receiving of calls and provides easy access to advanced functions.
- Contacts [Busy Lamp Field]
- Drag & Drop
- Browser Click-to-Dial
- Unified Directories
- Service Configuration
- Call Control
- Chat/Messaging
- Voicemail Access
- Call Recording Control
- Hot Desking & Flexible Seating
*New* Salesforce Edition
Introducing Unity Mobile, Salesforce Edition. Allowing you to integrate your Salesforce platform with Unity Mobile to extend the capabilities of BroadSoft, Unity Desktop and the CRM connector all in one advanced mobile app.
Already a Unity Mobile user? Simply add the CRM Connector license to upgrade to the new Salesforce Edition
Unify All Contacts
Search through all your Salesforce Contacts and Leads in Unity Mobile and save them to your favourites.
Call Logs & Voicemails
Quickly identify missed calls and voicemails from Salesforce Contacts and Leads with the SF logo
Send SMS and Emails
Tap the icons to send SMS messages and emails to Salesforce Contacts using your device’s native apps
Perform Essential Actions
Show the CRM contact in Salesforce and add text to the call
log entry during live calls
Who’s Online?
See which colleagues are available to call, conference and message them
Supported Features
BroadSoft Call Control
Unity Mobile call control buttons allow the user to access the host BroadSoft system and easily perform Hold/Retrieve, Transfer and Conference
Instant Messaging
All users of Unity Mobile, Unity for Windows and the Unity Web Apps can directly instant message each other even when someone is offline
BroadWorks Directories
Unity Mobile will provide dynamic to all Group directories, including internal users, personal speed dials and common phone list
Calling Options
Users can set preferences for Call Through, Callback, use Unity Mobile or choose on a call by call basis to perform calls
Call Center Agent
Call Center Agents can toggle their ACD state from Available, Unavailable and Wrap-up, choose Unavailable codes and join and leave queues
Call Recording Control
Users with the Call Recording service can Pause, Start and Resume the call recording service from the Active Call Window
Contacts Presence
Other monitored users Available/Engaged hook stat is displayed in Contacts when the user is connected to wifi
Pull Call
Calls that have been set-up on a desk IP phone can be pulled, live and seamlessly to Unity Mobile without the call participants realising
Supported Mobile Platforms
Unity Mobile is available for Android mobiles on version 4.1 and above and iPhone iOS mobiles on version 8 and above
BroadWorks Directories
Contacts Presence
Instant Messaging
Call Recording Control
Supported Mobile Platforms: