Unity Mobile extends the call control, service configuration and instant messaging capabilities of Unity Desktop onto the mobile, allowing BroadSoft service providers to project their customers’ business persona out to the mobile device. The underlying cellular number is totally masked for both the making and receiving of calls, providing a total “one number” solution using the underlying BroadSoft DID number.

All calls are made and received through the native cellular dialler greatly simplifying reliability and support for service providers.

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Unity Desktop is a UC application that enhances the BroadSoft user experience by making all features and services available in an intuitive and elegant interface. Combining presence, chat, call control and directories, Unity Desktop simplifies the making and receiving of calls and provides easy access to advanced functions.

  • Contacts [Busy Lamp Field]
  • Drag & Drop
  • Browser Click-to-Dial
  • Unified Directories
  • Service Configuration
  • Call Control
  • Chat/Messaging
  • Voicemail Access
  • Call Recording Control
  • Hot Desking & Flexible Seating

Unity Desktop is a UC application that enhances the BroadSoft user experience by making all features and services available in an intuitive and elegant interface. Combining presence, chat, call control and directories, Unity Desktop simplifies the making and receiving of calls and provides easy access to advanced functions.

  • Contacts [Busy Lamp Field]
  • Drag & Drop
  • Browser Click-to-Dial
  • Unified Directories
  • Service Configuration
  • Call Control
  • Chat/Messaging
  • Voicemail Access
  • Call Recording Control
  • Hot Desking & Flexible Seating

Supported Features

call-control Call Control

Hold/Retrieve, Transfer, Conference

broadworks BroadWorks Directories

Access to Group directory for Transfer and Conference

call-center Call Center

Join/Leave queue and change ACD state

busy-lamp Busy Lamp Field

BLF status of Favourites displayed in wifi and when a user is selected on mobile data roaming

instant-messages Instant Messaging

Instant Messaging with any other Unity user

call-pull Call Pull, Call Through & Call Back

Using BroadWorks Anywhere

call-recording Call Recording Control

Pause/resume recording

mobile-platform Supported Mobile Platforms:

Android 4.1 and above and iPhone iOS 8 and above

Get Your Unity Mobile Apps Trial Now!

Request a free demo and we will help you create your contact center today, complete
with CRM integrations and settings configuration.


BroadSoft Service ProviderEnd User Customer or Reseller