Unity Reception is designed to support even the busiest front desk environments. Featuring a dynamic Busy Lamp Field, the ability to tag callers on hold and “popping” notifications when desired extensions become free, Unity Reception has unique capabilities to efficiently and intelligently manage inbound callers.

Unity Desktop is a UC application that enhances the BroadSoft user experience by making all features and services available in an intuitive and elegant interface. Combining presence, chat, call control and directories, Unity Desktop simplifies the making and receiving of calls and provides easy access to advanced functions.

  • ContactsContacts [Busy Lamp Field]
  • 2-1Drag & Drop
  • PointerBrowser Click-to-Dial
  • UnifiedUnified Directories
  • ServiceService Configuration
  • Call ControlCall Control
  • MessagingChat/Messaging
  • VoicemailVoicemail Access
  • Call RecordingCall Recording Control
  • Hot DeskingHot Desking & Flexible Seating

Unity Reception standard

50user 50 User Busy Lamp Field

Graphically display the extensions busy/free/ringing/NDN display of 50 users. This list is user defined and any Unity presence status is displayed as a tool tip

BLF Dynamic BLF Look-Up

Reception will dynamically search all BroadWorks directories, including departments, extensions, mobile and email fields, and for internal extensions will display the extension presence status

on-hold On Hold Notifications

Inbound callers, that are waiting for engaged extensions, can be tagged so the Receptionist can visually see who the caller is waiting for and for how long they have been on hold

active-call Active Call Window

Once a desired extension becomes free, Unity visually alerts the receptionist so the held caller can be transferred across

call-control Call Control

Buttons for efficient call handling, such as transfer [blind and announced], conference, send to users voicemail, transfer to users mobile etc

quick-keys Quick Keys

All actions can be assigned user defined quick keys for a fast, mouse-free use. For example ESC to Release and F1 or CTRL+T to Transfer. It’s entirely up to you

Unity Reception Enterprise – Additional Functionality

contact groups

Contact Groups

Contact groups provide multiple real time BLF instances for efficient call handling. The contact groups can be named intuitively by the Reception user, for example, “Denver Office” or “Sales Team” as appropriate. Up to 12 contact groups can be added and each contact group allows up to 50 internal users and unlimited external contacts.


Unlimited Monitored Users

The BLF will display the Unavailable, Available, Engaged or Ringing state of all users as graphical icons, showing up to 50 at a time. The user can also perform a contact lookup to search all directories available in Unity and return any internal or external contacts that meet the search criteria.


Outlook Calendar Integration

The BLF will now display Outlook Calendar events for today for the selected user. If there are no Outlook Calendar events, then the BLF will show Unity presence status for the day


Remote Service Configuration

Allows the Receptionist to change the BWKS service configuration an Unity presence status of other users. For example, if a user called in sick, the Receptionist can change their call forward and add a tooltip that they are unwell, which will be visible to any other Unity users in the customer group.

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