Unity Desktop is a UC application that enhances the BroadSoft user experience by making all features and services available in an intuitive and elegant interface. Combining presence, chat, call control and directories, Unity Desktop simplifies the making and receiving of calls and provides easy access to advanced functions.
Contacts [Busy Lamp Field]
Drag & Drop
Browser Click-to-Dial
Unified Directories
Service Configuration
Call Control
Chat/Messaging
Voicemail Access
Call Recording Control
Hot Desking & Flexible Seating
Unity Reception standard
50 User Busy Lamp Field
Graphically display the extensions busy, free, ringing status of 50 users. This list is user defined and any Unity presence is displayed as a tool tip
Dynamic BLF Look-Up
Reception will dynamically search all BroadWorks directories, departments, extensions, mobile and email fields, and display the extension status
On Hold Notifications
Inbound callers, that are waiting for engaged extensions, can be tagged so the Receptionist can visually see who the caller is waiting for
Active Call Window
Once a desired extension becomes free, Unity visually alerts the receptionist so the held caller can be transferred across
Call Control
Buttons for efficient call handling, such as transfer [blind and announced], conference, send to users voicemail, transfer to users mobile etc
Quick Keys
All actions can be assigned user defined quick keys for a fast, mouse-free use. E.g. ESC to Release and F1 or CTRL+T to Transfer
50 User Busy Lamp Field
Dynamic BLF Look-Up
On Hold Notifications
Active Call Window
Quick Keys
Contact Groups
Contact groups provide multiple real time BLF instances for efficient call handling. The contact groups can be named intuitively by the Reception user, for example, “Denver Office” or “Sales Team” as appropriate. Up to 12 contact groups can be added and each contact group allows up to 50 internal users and unlimited external contacts.
Unlimited Monitored Users
The BLF will display the Unavailable, Available, Engaged or Ringing state of all users as graphical icons, showing up to 50 at a time. The user can also perform a contact lookup to search all directories available in Unity and return any internal or external contacts that meet the search criteria.
Outlook Calendar Integration
The BLF will now display Outlook Calendar events for today for the selected user. If there are no Outlook Calendar events, then the BLF will show Unity presence status for the day
Remote Service Configuration
Allows the Receptionist to change the BWKS service configuration an Unity presence status of other users. For example, if a user called in sick, the Receptionist can change their call forward and add a tooltip that they are unwell, which will be visible to any other Unity users in the customer group.