Unity Reception standard
Contact groups provide multiple real time BLF instances for efficient call handling. The contact groups can be named intuitively by the Reception user, for example, “Denver Office” or “Sales Team” as appropriate. Up to 12 contact groups can be added and each contact group allows up to 50 internal users and unlimited external contacts.
Unlimited Monitored Users
The BLF will display the Unavailable, Available, Engaged or Ringing state of all users as graphical icons, showing up to 50 at a time. The user can also perform a contact lookup to search all directories available in Unity and return any internal or external contacts that meet the search criteria.
Outlook Calendar Integration
The BLF will now display Outlook Calendar events for today for the selected user. If there are no Outlook Calendar events, then the BLF will show Unity presence status for the day
Remote Service Configuration
Allows the Receptionist to change the BWKS service configuration an Unity presence status of other users. For example, if a user called in sick, the Receptionist can change their call forward and add a tooltip that they are unwell, which will be visible to any other Unity users in the customer group.