Deliver Exceptional Customer Service Anywhere and Anytime
An evolution to desktop software, Unity Web Apps take the intelligence and rich features of Unity Desktop Apps and enhances them with the power of browser-based accessibility. In a hyper-connected world where the physical workplace is quickly becoming digital and working patterns have grown more flexible. Unity Web Apps takes the advanced functionality of its Windows Unity App predecessors, bringing them firmly into the digital generation.
Built upon a foundation of accessibility, Unity Web Apps can be run on any Windows, Mac or Linux machine with an internet connection. Providing maximum flexibility for users and service providers, Unity Web Apps provide a cloud-based platform designed for ease of use, complete with an extensive feature list, shortcuts, and a stand-alone interface in browser.
Key Features
Clean Layout
Users can see their colleagues, live calls and controls within a simple
landscape layout.
User Choice
Perform actions using mouse clicks, drag and drop and shortcut codes
providing flexibility of use.
Intuitive Interface
Sleek and modern interface featuring buttons and icons reduces training
requirements.
Maximum Flexibility
Run within an internet browser on Windows, Mac and Linux machines
Multiple Browser Support
Unity Web Apps are available on Google Chrome, Firefox, Microsoft Edge and Safari.
Web App Variants
Unity Agent Web
Maximize the agent experience.
Unity Agent Web provides critical call handling and queue visibility information on Chrome, Safari, Microsoft Edge and Firefox.
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Unity Supervisor Web
Total Call Center Management
A browser-based and simple to navigate, Unity Supervisor is a powerful, feature-rich platform, designed to facilitate exceptional queue and agent management for Team Leaders.
Unity Desktop Web
Maximize the User Experience with Unity
Unity Desktop is a UC application that enhances the BroadSoft user experience. It simplifies the making and receiving of inbound and outbound calls on Chrome, Safari, Microsoft Edge and Firefox.
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