From Browser to Contact Center
How many potential customers visit a website but don’t actually call? Give visitors to websites and landing pages a direct way to connect with agents.
Robustly customizable Web Chats allow users to deliver rich customer experiences and take advantage of deep integration, to enhance the overall Unity Contact Center solution. Multiple options to personalize every aspect from the widget to message screen, allows users to tailor the look and functionality of a Web Chat across the board. Intelligent construction further allows web chats to be built and deployed in a matter of minutes through the simple copy and pasting of a pre-generated JavaScript.
Zero Engineering Required
Hit the ground running with Web Chats designed for easy deployment. After constructing your Web Chat in the Unity Portal, a JavaScript will be generated. Copy and pasting this script onto desired webpages will automatically deploy your Web Chat, reducing the need for intricate engineering or dedicated web development.
Presence-Based Scripting
Utilize Unity’s powerful Presence-Based Scripting capabilities. The message start chat widget can be manually and dynamically changed, or removed entirely, depending on whether agents are joined and ready to respond to chats, or to correspond with in-office hours.
Estimated Wait Time
Keep customers informed on response times and set expectations relative to agent workloads. Dynamically adjust your Web Chat to display to customers the estimated wait time for a response. This is based on the time taken for previous web chats to be answered.
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