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Unity Workflow Solutions

Unity Client unlocks the full capabilities of BroadWorks at the user desktop and provides Service Providers a compelling proposition to drive ARPU.

In providing real-time visibility of colleagues, Unity improves workgroup collaboration, bringing users closer to each other and simplifying internal and external communication.

Featuring an intuitive, icon based interface, Unity provides point and click call control within the familiar Windows environment.

60

Service Providers Globally

120k

Concurrent Sessions

15+

countries served

Product Groups

Unity Contact Center

Intelligently manage all media, from Web Chat and Email to Call-Backs and Social

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Unity Reception

Powerful attendant console for demanding front desk
requirements

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Unity CRM Connector

Screen-pop, click-to-dial and journaling with the world’s biggest CRM platforms

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Unity Web Apps

Run Unity Desktop and Agent HTML5apps in Chrome, Edge, Firefox or Safari

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Unity Dashboard

Incredibly powerful data visualization app that provides extensive call center metrics

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Unity Desktop

Sophisticted call handling
with busy lamp field in
an intuitive interface

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Unity Mobile

Extend your business identity and BroadWorks services out to the mobile device

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Unity Call Center

Agent, Supervisor and Wallboard applications to maximise customer service

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Latest News

TMC product of the year 2018
xsi broadsoft
Webchat Ratings
Dashboard Stats

Kakapo Systems Wins Product of the Year for Unity Contact Center

Unity Contact Center Recognized for Exceptional Innovation

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Support for OCI and CTI over TLS

Unity now supports TLS 1.0. 1.1 and 1.2 with configurable security parameters in the Unity portal

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Support for XSI on BroadWorks R22

From R22 onwards BroadSoft are no longer supporting Client Access Protocol [CAP]

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Ratings for Web Chat

Everybody likes feedback, right? That’s why we have introduced optional ratings for post-chat visitor scoring. Compare Agents or Media Streams across your contact center.

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New Dashboard Stat “Live Calls”

We have now included a new stat which is “Live Calls”, namely, how many calls are currently answered by Agents and in progress currently.

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Cloud Solution

Pure Cloud Solution

Unity is an over the top solution that does not require any servers or network infrastructure to deploy. Users login using their existing username and password meaning Service Providers can deploy immediately. All users get a 14-day trial with full functionality and Service Provider branding.

Testimonials

Unity Contact Centre rounds out our UC portfolio and is a great new solution for us. Kakapo Systems have proven their ability to develop apps that users like, which helps us deepen our solution stack and win more business.

Aitech Logo
Greg Lohrenz

AiTech

The Kakapo Unity apps have helped us supercharge our Hosted UC solution by offering a richer user experience and deeper access to the features on BroadWorks. We utilize the full Unity suite and have found these apps essential in offering our customers a smarter overall solution.

Testi Center
Teddi Steinporsson

Vodafone

The Unity apps have an extensive feature-set and the software has been rock solid. We have had some great wins in deploying Unity and have great confidence in Kakapo’s on-going development road map.

Building
Dean Manzoori

Masergy Communications

The Unity Call Center application has proven to be a key differentiator for our call center offering. The unique feature set and ability to capture specific data points gives our customers and our call center offer a competitive advantage.

Voice Call
Ed Lennon

Votacall

We have been using the Unity apps from Kakapo Systems for both UC and our Call Center solutions for 9 years and the support has always been 100%. Our customers love these apps.

Bluip Logo
Armen Martirosyan

BluIP

We have been using the Unity apps from Kakapo Systems for both UC and our Call Center solutions for 9 years and the support has always been 100%. Our customers love these apps.

Bluip Logo
Armen Martirosyan

BluIP

Unity Contact Centre rounds out our UC portfolio and is a great new solution for us. Kakapo Systems have proven their ability to develop apps that users like, which helps us deepen our solution stack and win more business.

Aitech Logo
Greg Lohrenz

AiTech

The Unity Call Center application has proven to be a key differentiator for our call center offering. The unique feature set and ability to capture specific data points gives our customers and our call center offer a competitive advantage.

Voice Call
Ed Lennon

Votacall

The Unity apps have an extensive feature-set and the software has been rock solid. We have had some great wins in deploying Unity and have great confidence in Kakapo’s on-going development road map.

Building
Dean Manzoori

Masergy Communications

The Kakapo Unity apps have helped us supercharge our Hosted UC solution by offering a richer user experience and deeper access to the features on BroadWorks. We utilize the full Unity suite and have found these apps essential in offering our customers a smarter overall solution.

Testi Center
Teddi Steinporsson

Vodafone