Home

Our Customers

Unity Workflow Solutions

Unity Client unlocks the full capabilities of BroadWorks at the user desktop and provides Service Providers a compelling proposition to drive ARPU.

In providing real-time visibility of colleagues, Unity improves workgroup collaboration, bringing users closer to each other and simplifying internal and external communication.

Featuring an intuitive, icon based interface, Unity provides point and click call control within the familiar Windows environment.

60

Service Providers Globally

120k

Concurrent Sessions

15+

countries served

Unity CX Solutions

Unity Contact Center

Intelligently manage all media, from Web Chat and Email to Call-Backs and Social

Read More

Unity Reception

Powerful attendant console for demanding front desk
requirements

Read More

Play Video

Unity CRM Connector

Screen-pop, click-to-dial and journaling with the world’s biggest CRM platforms

Read More

Play Video

Unity Web Apps

Run Unity Desktop and Agent HTML5apps in Chrome, Edge, Firefox or Safari

Read More

Unity Dashboard

Incredibly powerful data visualization app that provides extensive call center metrics

Read More

Play Video

Unity Desktop

Sophisticted call handling
with busy lamp field in
an intuitive interface

Read More

Unity Mobile

Extend your business identity and BroadWorks services out to the mobile device

Read More

Play Video

Unity Call Center

Agent, Supervisor and Wallboard applications to maximise customer service

Read More

Latest News

Callback queues for BroadSoft
Female on mobile
web call back
Kakapo Systems shortlisted to win Best UC Vendor at Uc Partner Awards 2022
Call centre agent

Kakapo Systems Awarded ‘Highly Commended’ at UC Partner Awards 2022

Read More View All News

Article: Essential strategies to empower your agents | As featured in Comms Business

Read More View All News

Article: Is inbound ACD dead? | As featured in Comms Business

Read More View All News

Kakapo Systems Launches Unity Supervisor Web – Press release

Read More View All News

Article: An end to abandoned calls | As featured in Comms Business

Read More View All News

Kakapo Systems shortlisted to win ‘Best UC Vendor (<$100m)' Award at the UC Partner Awards 2022

Read More View All News

Article: Digitally transforming contact centres | As featured in Comms Business

Read More View All News
Cloud Solution

Pure Cloud Solution

Unity is an over the top solution that does not require any servers or network infrastructure to deploy. Users login using their existing username and password meaning Service Providers can deploy immediately. All users get a 14-day trial with full functionality and Service Provider branding.

Testimonials

Unity Contact Centre rounds out our UC portfolio and is a great new solution for us. Kakapo Systems have proven their ability to develop apps that users like, which helps us deepen our solution stack and win more business.

Aitech Logo
Greg Lohrenz

AiTech

The Kakapo Unity apps have helped us supercharge our Hosted UC solution by offering a richer user experience and deeper access to the features on BroadWorks. We utilize the full Unity suite and have found these apps essential in offering our customers a smarter overall solution.

Testi Center
Teddi Steinporsson

Vodafone

The Unity apps have an extensive feature-set and the software has been rock solid. We have had some great wins in deploying Unity and have great confidence in Kakapo’s on-going development road map.

Building
Dean Manzoori

Masergy Communications

The Unity Call Center application has proven to be a key differentiator for our call center offering. The unique feature set and ability to capture specific data points gives our customers and our call center offer a competitive advantage.

Voice Call
Ed Lennon

Votacall

We have been using the Unity apps from Kakapo Systems for both UC and our Call Center solutions for 9 years and the support has always been 100%. Our customers love these apps.

Bluip Logo
Armen Martirosyan

BluIP

We have been using the Unity apps from Kakapo Systems for both UC and our Call Center solutions for 9 years and the support has always been 100%. Our customers love these apps.

Bluip Logo
Armen Martirosyan

BluIP

Unity Contact Centre rounds out our UC portfolio and is a great new solution for us. Kakapo Systems have proven their ability to develop apps that users like, which helps us deepen our solution stack and win more business.

Aitech Logo
Greg Lohrenz

AiTech

The Unity Call Center application has proven to be a key differentiator for our call center offering. The unique feature set and ability to capture specific data points gives our customers and our call center offer a competitive advantage.

Voice Call
Ed Lennon

Votacall

The Unity apps have an extensive feature-set and the software has been rock solid. We have had some great wins in deploying Unity and have great confidence in Kakapo’s on-going development road map.

Building
Dean Manzoori

Masergy Communications

The Kakapo Unity apps have helped us supercharge our Hosted UC solution by offering a richer user experience and deeper access to the features on BroadWorks. We utilize the full Unity suite and have found these apps essential in offering our customers a smarter overall solution.

Testi Center
Teddi Steinporsson

Vodafone