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Unity Workflow Solutions

Unity Client unlocks the full capabilities of BroadWorks at the user desktop and provides Service Providers a compelling proposition to drive ARPU.

In providing real-time visibility of colleagues, Unity improves workgroup collaboration, bringing users closer to each other and simplifying internal and external communication.

Featuring an intuitive, icon based interface, Unity provides point and click call control within the familiar Windows environment.

60

Service Providers Globally

120k

Concurrent Sessions

15+

countries served

Unity CX Solutions

Unity Contact Center

Intelligently manage all customer communication channels in one platform, from Voice, Web Chat and Email to Call-Backs and Social

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Unity Reception

Powerful attendant console for demanding front desk
requirements

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Unity CRM Connector

Screen-pop, click-to-dial and journaling with the world’s biggest CRM platforms

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Unity Web Apps

Run Unity Desktop and Agent HTML5apps in Chrome, Edge, Firefox or Safari

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Unity Mobile

Extend your business identity and BroadWorks services out to the mobile device

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Unity Call Center

Agent, Supervisor and Wallboard applications to maximise customer service

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Vision360

An intelligent analytics platform for Broadsoft Call Centers. A powerful replacement for legacy ECCR reporting.

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Keep My Place in Queue (KMPIQ)

Intuitive virtual queueing software enabling inbound callers to request a call back, when they reach the front of the queue

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Latest News

The Power of Analytics to Call and Contact Centers
Insights Paper: Adapting a Contact Center to Hybrid-Working
Max Edwards appointed Sales Engineer at Kakapo Systems

In the Press | Embedding Cisco BroadSoft into Microsoft Teams

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In the Press | Cisco BroadWorks: How Service Providers Can Convert Voice-Only into an Omnichannel Opportunity

Read the article by UC Today ‘Cisco BroadWorks: How Service Providers Can Convert Voice-Only into an Omnichannel Opportunity‘ based on an interview with our Commercial Director Steve Tutt.

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Kakapo Systems appoints Rocio Vilaseco as Bookkeeper

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Insights Paper | Five Steps to Digitally Transform a SMB Contact Center

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Insights Paper | The Importance of a Contact Center to an SMB

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Product Insights Paper | Elevate CX with Web Chat: A guide to ‘Presence-Based Scripting

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Insights Paper | Employee Experience of Call and Contact Center Agents

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Kakapo Systems Announce Analytics Platform for BroadSoft Call Centers and UC – Vision360

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Insights Article | Making Every Second Count: The Power of Analytics to Call and Contact Centers

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Insights Article | Switchboards to Circuit Boards: A Brief History of Contact Centers

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Five reasons why CRM connectors are important to an SMB Contact Center

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Insights Paper | Adapting a Contact Center for Hybrid – Working

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Article: Kakapo Get Laser Focused on Pay-Per-Click | As featured in UC Today

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Kakapo Systems appoints Max Edwards as Sales Engineer

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In the Press | Tracking Contact Center Performance Against Google AdWords Spend

Read the article by UC Today ‘Tracking Contact Center Performance Against Google AdWords Spend‘ based on an interview with our Commercial Director Steve Tutt.

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Kakapo Systems exhibiting at Cavell Summit Europe in March 2024, UK

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Kakapo Systems Announces the Launch of Unity for Teams Applications for Cisco BroadSoft Users | Press Release

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Pure Cloud Solution

Unity is an over the top solution that does not require any servers or network infrastructure to deploy. Users login using their existing username and password meaning Service Providers can deploy immediately. All users get a 14-day trial with full functionality and Service Provider branding.

Testimonials

Unity Contact Centre rounds out our UC portfolio and is a great new solution for us. Kakapo Systems have proven their ability to develop apps that users like, which helps us deepen our solution stack and win more business.

Aitech Logo
Greg Lohrenz

AiTech

The Kakapo Unity apps have helped us supercharge our Hosted UC solution by offering a richer user experience and deeper access to the features on BroadWorks. We utilize the full Unity suite and have found these apps essential in offering our customers a smarter overall solution.

Testi Center
Teddi Steinporsson

Vodafone

The Unity apps have an extensive feature-set and the software has been rock solid. We have had some great wins in deploying Unity and have great confidence in Kakapo’s on-going development road map.

Building
Dean Manzoori

Masergy Communications

The Unity Call Center application has proven to be a key differentiator for our call center offering. The unique feature set and ability to capture specific data points gives our customers and our call center offer a competitive advantage.

Voice Call
Ed Lennon

Votacall

We have been using the Unity apps from Kakapo Systems for both UC and our Call Center solutions for 9 years and the support has always been 100%. Our customers love these apps.

Bluip Logo
Armen Martirosyan

BluIP

We have been using the Unity apps from Kakapo Systems for both UC and our Call Center solutions for 9 years and the support has always been 100%. Our customers love these apps.

Bluip Logo
Armen Martirosyan

BluIP

Unity Contact Centre rounds out our UC portfolio and is a great new solution for us. Kakapo Systems have proven their ability to develop apps that users like, which helps us deepen our solution stack and win more business.

Aitech Logo
Greg Lohrenz

AiTech

The Unity Call Center application has proven to be a key differentiator for our call center offering. The unique feature set and ability to capture specific data points gives our customers and our call center offer a competitive advantage.

Voice Call
Ed Lennon

Votacall

The Unity apps have an extensive feature-set and the software has been rock solid. We have had some great wins in deploying Unity and have great confidence in Kakapo’s on-going development road map.

Building
Dean Manzoori

Masergy Communications

The Kakapo Unity apps have helped us supercharge our Hosted UC solution by offering a richer user experience and deeper access to the features on BroadWorks. We utilize the full Unity suite and have found these apps essential in offering our customers a smarter overall solution.

Testi Center
Teddi Steinporsson

Vodafone