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Email communication is still the preferred option for many customers and Unity Contact Center provides users with full management and control of email traffic, transforming the customer service. Join us for our 20 minute webinar, giving you an overview on how to setup and manage Email queues for BroadSoft.
- Quick and Easy Setup
- View, Reply and Transfer
- Adding and Downloading Attachments
- Route and Measure Company Emails
- Conversation History
- Real-Time Emails in Queue
- Historical Reporting & Conversation Drill-In