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Shift from Inbound Calls to Call Back Queues Predicted

Post by : Team Kakapo | On 17 Dec, 2018 | Press Releases

New application for BroadSoft call centre customers from Kakapo Systems improves Customer Experience BroadSoft App developer, Kakapo Systems is predicting a shift away from solely inbound contact centres as more customers see the value of utilising Call Back Queues to...

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New Enhancements for Unity Dashboard

Post by : Team Kakapo | On 16 Dec, 2018 | Feature Releases

Unity Dashboard release 2.0.9.1 is now available on beta and includes a variety of new and improved features. ADDITIONAL FUNCTIONALITY FOR ADDED CONTROL AND SECURITY Larger Font Sizes Per View: Users can now set larger and different font sizes for all tabular views View Number...

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uc today awards winner

WINNER: Best Call Analytics Award – UC Today

Post by : Team Kakapo | On 11 Oct, 2018 | Press Releases

We are pleased to announce that our Unity Dashboard app is the winner of UC Today's Best Call Analytics award! "Chosen for their innovation, and the contribution they’ve made to the UC industry this year" - UC Today Available in...

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Shift from Inbound Calls to Call Back Queues Predicted

On 17 Dec, 2018 | Press Releases

Post by: Team Kakapo

New application for BroadSoft call centre customers from Kakapo

Read More

New Enhancements for Unity Dashboard

On 16 Dec, 2018 | Feature Releases

Post by: Team Kakapo

Unity Dashboard release 2.0.9.1 is now available on beta and includes

Read More

WINNER: Best Call Analytics Award – UC Today

On 11 Oct, 2018 | Press Releases

Post by: Team Kakapo

We are pleased to announce that our

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Unity’s New Look & Important Call Recording Info

On 03 Sep, 2018 | Feature Releases

Post by: Team Kakapo

We are pleased to announce general availability of our new user

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Kakapo Systems Wins Product of the Year for Unity Contact

On 15 Aug, 2018 | Press Releases

Post by: Team Kakapo

Unity Contact Center Recognized for Exceptional Innovation

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Support for OCI and CTI over TLS

On 04 Jul, 2018 | Feature Releases

Post by: Team Kakapo

Unity now supports both OCI and CTI over TLS. This uses settings that

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Feature Releases

New Enhancements for Unity Dashboard

On 16 Dec, 2018 | Feature Releases

Post by : Team Kakapo

Unity Dashboard release 2.0.9.1 is now available on beta and includes

Read More

Unity’s New Look & Important Call Recording Info

On 03 Sep, 2018 | Feature Releases

Post by : Team Kakapo

We are pleased to announce general availability of our new user

Read More

Support for OCI and CTI over TLS

On 04 Jul, 2018 | Feature Releases

Post by : Team Kakapo

Unity now supports both OCI and CTI over TLS. This uses settings that

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Support for XSI on BroadWorks R22

On 04 Jun, 2018 | Feature Releases

Post by : Team Kakapo

From R22 onwards BroadSoft are no longer supporting Client Access

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Ratings for Web Chat

On 04 May, 2018 | Feature Releases

Post by : Team Kakapo

Everybody likes feedback, right? That’s why we have introduced

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New Dashboard Stat “Live Calls”

On 17 Apr, 2018 | Feature Releases

Post by : Team Kakapo

We have now included a new stat which is “Live Calls”, namely, how

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Press Releases

Shift from Inbound Calls to Call Back Queues Predicted

On 17 Dec, 2018 | Press Releases

Post by : Team Kakapo

New application for BroadSoft call centre customers from Kakapo

Read More

WINNER: Best Call Analytics Award – UC Today

On 11 Oct, 2018 | Press Releases

Post by : Team Kakapo

We are pleased to announce that our

Read More

Kakapo Systems Wins Product of the Year for Unity Contact

On 15 Aug, 2018 | Press Releases

Post by : Team Kakapo

Unity Contact Center Recognized for Exceptional Innovation

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Kakapo Systems to Launch Unity Contact Center at BroadSoft

On 06 Sep, 2017 | Press Releases

Post by : Team Kakapo

Scottsdale, Arizona, 18 October 2017 – Kakapo Systems, a developer

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Kakapo Systems Receives 2015 INTERNET TELEPHONY Product of

On 06 Jul, 2015 | Press Releases

Post by : Team Kakapo

London, United Kingdom, Jan 23, 2015 —

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Kakapo Systems to Launch Unity Mobile at BroadSoft

On 23 Aug, 2014 | Press Releases

Post by : Team Kakapo

Kakapo Systems, a leading developer of applications for the BroadSoft

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