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Twitter Queues for BroadSoft

Understand Your Customer. Anticipate Their Engagement

Post by : Team Kakapo | On 03 Jul, 2019 | Feature Releases

Social media has transformed customer service expectation and given consumers a very public forum to air grievances. This has turned up the heat on companies, many of whom do not see their Twitter feed specifically as a customer service channel,...

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BroadSoft Web Apps

Web Apps for BroadSoft are Here!

Post by : Team Kakapo | On 20 Jun, 2019 | Feature Releases

Say goodbye to low productivity due to location or computer issues with the new Unity Web Apps - these new apps can be used anywhere on any Mac, Windows or Linux machine (with an internet connection). Featuring the advanced functionality...

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Unity Mobile for BroadSoft

Unity Mobile 2.0 – Extend BroadSoft’s Capabilities to the Mobile

Post by : Team Kakapo | On 01 Apr, 2019 | Feature Releases

Unity Mobile uses the native dialer and BroadWorks Anywhere service to extend the BroadSoft business calling experience to Android and Apple mobiles. The user can Hold/Resume, Conference and Transfer using BroadSoft call control from within the Unity Mobile app. All...

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Twitter for BroadSoft

Twitter Queues for BroadSoft

Post by : Team Kakapo | On 22 Mar, 2019 | Feature Releases

Provide your customers richer experiences on their media of choice By its public nature, social media has forced companies to up their CX game, both in providing better products and services and responding to complaints. B2C companies across all sectors...

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Press Release: Kakapo Systems Announce Email Queues for BroadSoft

Post by : Team Kakapo | On 19 Aug, 2019 | Feature Releases

London, United Kingdom, Aug 08, 2019 – Kakapo Systems, a developer of end user applications for the Cisco BroadSoft platform, have today announced availability of Email queues for BroadSoft. This builds on the existing Unity Contact Center suite that adds...

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All

Understand Your Customer. Anticipate Their Engagement

On 03 Jul, 2019 | Feature Releases

Post by: Team Kakapo

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Web Apps for BroadSoft are Here!

On 20 Jun, 2019 | Feature Releases

Post by: Team Kakapo

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Unity Mobile 2.0 – Extend BroadSoft’s

On 01 Apr, 2019 | Feature Releases

Post by: Team Kakapo

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Twitter Queues for BroadSoft

On 22 Mar, 2019 | Feature Releases

Post by: Team Kakapo

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Press Release: Kakapo Systems Announce Email Queues for

On 19 Aug, 2019 | Feature Releases

Post by: Team Kakapo

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5 Reasons Why Unity Contact Center is Perfect for SMB

On 29 Jan, 2019 | Press Releases

Post by: Team Kakapo

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Feature Releases

Press Release: Kakapo Systems Announce Email Queues for

On 19 Aug, 2019 | Feature Releases

Post by : Team Kakapo

Read More

Understand Your Customer. Anticipate Their Engagement

On 03 Jul, 2019 | Feature Releases

Post by : Team Kakapo

Read More

Web Apps for BroadSoft are Here!

On 20 Jun, 2019 | Feature Releases

Post by : Team Kakapo

Read More

Unity Mobile 2.0 – Extend BroadSoft’s

On 01 Apr, 2019 | Feature Releases

Post by : Team Kakapo

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Twitter Queues for BroadSoft

On 22 Mar, 2019 | Feature Releases

Post by : Team Kakapo

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New Enhancements for Unity Dashboard

On 16 Dec, 2018 | Feature Releases

Post by : Team Kakapo

Unity Dashboard release 2.0.9.1 is now available on beta and includes

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Press Releases

Press Release: Kakapo Systems Announce Email Queues for

On 19 Aug, 2019 | Press Releases

Post by : Team Kakapo

Read More

Understand Your Customer. Anticipate Their Engagement

On 03 Jul, 2019 | Press Releases

Post by : Team Kakapo

Read More

5 Reasons Why Unity Contact Center is Perfect for SMB

On 29 Jan, 2019 | Press Releases

Post by : Team Kakapo

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Shift from Inbound Calls to Call Back Queues Predicted

On 17 Dec, 2018 | Press Releases

Post by : Team Kakapo

New application for BroadSoft call centre customers from Kakapo

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WINNER: Best Call Analytics Award – UC Today

On 11 Oct, 2018 | Press Releases

Post by : Team Kakapo

We are pleased to announce that our

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Kakapo Systems Wins Product of the Year for Unity Contact

On 15 Aug, 2018 | Press Releases

Post by : Team Kakapo

Unity Contact Center Recognized for Exceptional Innovation

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