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Twitter Queues for BroadSoft

Understand Your Customer. Anticipate Their Engagement

Post by : Team Kakapo | On 03 Jul, 2019 | Feature Releases

Social media has transformed customer service expectation and given consumers a very public forum to air grievances. This has turned up the heat on companies, many of whom do not see their Twitter feed specifically as a customer service channel,...

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BroadSoft Web Apps

Web Apps for BroadSoft are Here!

Post by : Team Kakapo | On 20 Jun, 2019 | Feature Releases

Say goodbye to low productivity due to location or computer issues with the new Unity Web Apps - these new apps can be used anywhere on any Mac, Windows or Linux machine (with an internet connection). Featuring the advanced functionality...

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Unity Mobile for BroadSoft

Unity Mobile 2.0 – Extend BroadSoft’s Capabilities to the Mobile

Post by : Team Kakapo | On 01 Apr, 2019 | Feature Releases

Unity Mobile uses the native dialer and BroadWorks Anywhere service to extend the BroadSoft business calling experience to Android and Apple mobiles. The user can Hold/Resume, Conference and Transfer using BroadSoft call control from within the Unity Mobile app. All...

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Twitter for BroadSoft

Twitter Queues for BroadSoft

Post by : Team Kakapo | On 22 Mar, 2019 | Feature Releases

Provide your customers richer experiences on their media of choice By its public nature, social media has forced companies to up their CX game, both in providing better products and services and responding to complaints. B2C companies across all sectors...

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Kakapo Systems Launch SMS Integration – UC Today

Post by : Team Kakapo | On 04 Nov, 2019 | Feature Releases

UC Today, Moshe Beauford - November 1, 2019 Available through Kakapo Systems’ desktop suite, the new SMS integration lets enterprise end users send/receive SMS messages from the Unity console. The Unity SMS connector is only available in the United States. Steve Tutt, Marketing...

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Kakapo Systems Launch SMS Integration – UC Today

On 04 Nov, 2019 | Feature Releases

Post by: Team Kakapo

UC Today, Moshe Beauford - November 1, 2019

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‘Twitter Queues for BroadSoft’ Wins Product of

On 29 Oct, 2019 | Press Releases

Post by: Team Kakapo

LONDON, 

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Kakapo Unity Supervisor Review: A Bird’s Eye View with

On 21 Oct, 2019 | Press Releases

Post by: Team Kakapo

UC Today, Anwesha Roy - October 13th 2019

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Unity Agent Review: Contact Centre Stalwart that Recommends

On 15 Oct, 2019 | Press Releases

Post by: Team Kakapo

UC Today, Anwesha Roy – October 15, 2019

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Kakapo Systems Updates Unity Reception – UC Today

On 14 Oct, 2019 | Press Releases

Post by: Team Kakapo

Moshe Beauford, UC Today - October 11th, 2019

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More Direct Calendar Integration

On 10 Oct, 2019 | Feature Releases

Post by: Team Kakapo

Unity's Reception console for BroadSoft now connects to Exchange,

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Feature Releases

Kakapo Systems Launch SMS Integration – UC Today

On 04 Nov, 2019 | Feature Releases

Post by : Team Kakapo

UC Today, Moshe Beauford - November 1, 2019

Read More

More Direct Calendar Integration

On 10 Oct, 2019 | Feature Releases

Post by : Team Kakapo

Unity's Reception console for BroadSoft now connects to Exchange,

Read More

Kakapo Systems Announce Email Queues for BroadSoft –

On 19 Aug, 2019 | Feature Releases

Post by : Team Kakapo

Read More

Understand Your Customer. Anticipate Their Engagement

On 03 Jul, 2019 | Feature Releases

Post by : Team Kakapo

Read More

Web Apps for BroadSoft are Here!

On 20 Jun, 2019 | Feature Releases

Post by : Team Kakapo

Read More

Unity Mobile 2.0 – Extend BroadSoft’s

On 01 Apr, 2019 | Feature Releases

Post by : Team Kakapo

Read More

Press Releases

Kakapo Systems Launch SMS Integration – UC Today

On 04 Nov, 2019 | Press Releases

Post by : Team Kakapo

UC Today, Moshe Beauford - November 1, 2019

Read More

‘Twitter Queues for BroadSoft’ Wins Product of

On 29 Oct, 2019 | Press Releases

Post by : Team Kakapo

LONDON, 

Read More

Kakapo Unity Supervisor Review: A Bird’s Eye View with

On 21 Oct, 2019 | Press Releases

Post by : Team Kakapo

UC Today, Anwesha Roy - October 13th 2019

Read More

Unity Agent Review: Contact Centre Stalwart that Recommends

On 15 Oct, 2019 | Press Releases

Post by : Team Kakapo

UC Today, Anwesha Roy – October 15, 2019

Read More

Kakapo Systems Updates Unity Reception – UC Today

On 14 Oct, 2019 | Press Releases

Post by : Team Kakapo

Moshe Beauford, UC Today - October 11th, 2019

Read More

Kakapo Systems Announce Email Queues for BroadSoft –

On 19 Aug, 2019 | Press Releases

Post by : Team Kakapo

Read More