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Twitter Queues for BroadSoft

Understand Your Customer. Anticipate Their Engagement

Post by : Team Kakapo | On 03 Jul, 2019 | Feature Releases

Social media has transformed customer service expectation and given consumers a very public forum to air grievances. This has turned up the heat on companies, many of whom do not see their Twitter feed specifically as a customer service channel,...

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BroadSoft Web Apps

Web Apps for BroadSoft are Here!

Post by : Team Kakapo | On 20 Jun, 2019 | Feature Releases

Say goodbye to low productivity due to location or computer issues with the new Unity Web Apps - these new apps can be used anywhere on any Mac, Windows or Linux machine (with an internet connection). Featuring the advanced functionality...

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Unity Mobile for BroadSoft

Unity Mobile 2.0 – Extend BroadSoft’s Capabilities to the Mobile

Post by : Team Kakapo | On 01 Apr, 2019 | Feature Releases

Unity Mobile uses the native dialer and BroadWorks Anywhere service to extend the BroadSoft business calling experience to Android and Apple mobiles. The user can Hold/Resume, Conference and Transfer using BroadSoft call control from within the Unity Mobile app. All...

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Twitter for BroadSoft

Twitter Queues for BroadSoft

Post by : Team Kakapo | On 22 Mar, 2019 | Feature Releases

Provide your customers richer experiences on their media of choice By its public nature, social media has forced companies to up their CX game, both in providing better products and services and responding to complaints. B2C companies across all sectors...

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Unity Reception for BroadSoft

UC Today: Kakapo Systems Updates Unity Reception

Post by : Team Kakapo | On 14 Oct, 2019 | Press Releases

Moshe Beauford, UC Today - October 11th, 2019 Unity Reception improves upon BroadSoft UX and CX through robust reception features Receptionists are vital to most organizations because they are the first face a visitor sees. They are likely the first...

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All

Understand Your Customer. Anticipate Their Engagement

On 03 Jul, 2019 | Feature Releases

Post by: Team Kakapo

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Web Apps for BroadSoft are Here!

On 20 Jun, 2019 | Feature Releases

Post by: Team Kakapo

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Unity Mobile 2.0 – Extend BroadSoft’s

On 01 Apr, 2019 | Feature Releases

Post by: Team Kakapo

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Twitter Queues for BroadSoft

On 22 Mar, 2019 | Feature Releases

Post by: Team Kakapo

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UC Today: Kakapo Systems Updates Unity Reception

On 14 Oct, 2019 | Press Releases

Post by: Team Kakapo

Moshe Beauford, UC Today - October 11th, 2019

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More Direct Calendar Integration

On 10 Oct, 2019 | Feature Releases

Post by: Team Kakapo

Unity's Reception console for BroadSoft now connects to Exchange,

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Press Release: Kakapo Systems Announce Email Queues for

On 19 Aug, 2019 | Feature Releases

Post by: Team Kakapo

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Feature Releases

More Direct Calendar Integration

On 10 Oct, 2019 | Feature Releases

Post by : Team Kakapo

Unity's Reception console for BroadSoft now connects to Exchange,

Read More

Press Release: Kakapo Systems Announce Email Queues for

On 19 Aug, 2019 | Feature Releases

Post by : Team Kakapo

Read More

Understand Your Customer. Anticipate Their Engagement

On 03 Jul, 2019 | Feature Releases

Post by : Team Kakapo

Read More

Web Apps for BroadSoft are Here!

On 20 Jun, 2019 | Feature Releases

Post by : Team Kakapo

Read More

Unity Mobile 2.0 – Extend BroadSoft’s

On 01 Apr, 2019 | Feature Releases

Post by : Team Kakapo

Read More

Twitter Queues for BroadSoft

On 22 Mar, 2019 | Feature Releases

Post by : Team Kakapo

Read More

Press Releases

UC Today: Kakapo Systems Updates Unity Reception

On 14 Oct, 2019 | Press Releases

Post by : Team Kakapo

Moshe Beauford, UC Today - October 11th, 2019

Read More

Press Release: Kakapo Systems Announce Email Queues for

On 19 Aug, 2019 | Press Releases

Post by : Team Kakapo

Read More

Understand Your Customer. Anticipate Their Engagement

On 03 Jul, 2019 | Press Releases

Post by : Team Kakapo

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5 Reasons Why Unity Contact Center is Perfect for SMB

On 29 Jan, 2019 | Press Releases

Post by : Team Kakapo

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Shift from Inbound Calls to Call Back Queues Predicted

On 17 Dec, 2018 | Press Releases

Post by : Team Kakapo

New application for BroadSoft call centre customers from Kakapo

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WINNER: Best Call Analytics Award – UC Today

On 11 Oct, 2018 | Press Releases

Post by : Team Kakapo

We are pleased to announce that our

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