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TMC product of the year 2018

Kakapo Systems Wins Product of the Year for Unity Contact Center

Post by : Team Kakapo | On 15 Aug, 2018 | Press Releases

Unity Contact Center Recognized for Exceptional Innovation London, UK – 14 August 2018— Kakapo Systems announced today that TMC, a global, integrated media company, has awarded Unity Contact Center a 2018 Communications Solutions Products of the Year Award. Unity Contact...

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Support for OCI and CTI over TLS

Post by : Team Kakapo | On 04 Jul, 2018 | Feature Releases

Unity now supports both OCI and CTI over TLS. This uses settings that must be set in the Branding tab of the Unity portal, which specifies the port number and security protocol to use when connecting and securing the connection....

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xsi broadsoft

Support for XSI on BroadWorks R22

Post by : Team Kakapo | On 04 Jun, 2018 | Feature Releases

From R22 onwards BroadSoft are no longer supporting Client Access Protocol [CAP], which Unity uses to connect to the BroadWorks platform. All Unity apps will now connect to the Xtended Services Interface [XSI] using CTI from Unity release 6.9.0.0. Users...

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Kakapo Systems Wins Product of the Year for Unity Contact

On 15 Aug, 2018 | Press Releases

Post by: Team Kakapo

Unity Contact Center Recognized for Exceptional Innovation

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Support for OCI and CTI over TLS

On 04 Jul, 2018 | Feature Releases

Post by: Team Kakapo

Unity now supports both OCI and CTI over TLS. This uses settings that

Read More

Support for XSI on BroadWorks R22

On 04 Jun, 2018 | Feature Releases

Post by: Team Kakapo

From R22 onwards BroadSoft are no longer supporting Client Access

Read More

Ratings for Web Chat

On 04 May, 2018 | Feature Releases

Post by: Team Kakapo

Everybody likes feedback, right? That’s why we have introduced

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New Dashboard Stat “Live Calls”

On 17 Apr, 2018 | Feature Releases

Post by: Team Kakapo

We have now included a new stat which is “Live Calls”, namely, how

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Abandoned Call Capture within Unity Portal

On 18 Mar, 2018 | Feature Releases

Post by: Team Kakapo

The ability for Supervisors to assign abandoned calls to Agents for

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Feature Releases

Support for OCI and CTI over TLS

On 04 Jul, 2018 | Feature Releases

Post by : Team Kakapo

Unity now supports both OCI and CTI over TLS. This uses settings that

Read More

Support for XSI on BroadWorks R22

On 04 Jun, 2018 | Feature Releases

Post by : Team Kakapo

From R22 onwards BroadSoft are no longer supporting Client Access

Read More

Ratings for Web Chat

On 04 May, 2018 | Feature Releases

Post by : Team Kakapo

Everybody likes feedback, right? That’s why we have introduced

Read More

New Dashboard Stat “Live Calls”

On 17 Apr, 2018 | Feature Releases

Post by : Team Kakapo

We have now included a new stat which is “Live Calls”, namely, how

Read More

Abandoned Call Capture within Unity Portal

On 18 Mar, 2018 | Feature Releases

Post by : Team Kakapo

The ability for Supervisors to assign abandoned calls to Agents for

Read More

General Contact Centre Enhancements

On 04 Feb, 2018 | Feature Releases

Post by : Team Kakapo

Web Chat Transfer – Conversations can now be

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Press Releases

Kakapo Systems Wins Product of the Year for Unity Contact

On 15 Aug, 2018 | Press Releases

Post by : Team Kakapo

Unity Contact Center Recognized for Exceptional Innovation

Read More

Kakapo Systems to Launch Unity Contact Center at BroadSoft

On 06 Sep, 2017 | Press Releases

Post by : Team Kakapo

Scottsdale, Arizona, 18 October 2017 – Kakapo Systems, a developer

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Kakapo Systems Receives 2015 INTERNET TELEPHONY Product of

On 06 Jul, 2015 | Press Releases

Post by : Team Kakapo

London, United Kingdom, Jan 23, 2015 —

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