This webinar is now over, view the recording here!
Expanding on our Contact Center overlay for BroadSoft, we can now announce availability of Twitter queues. From within the single Unity Agent interface, BroadSoft Service providers can now offer a blended omni-channel solution combining Tweets, Web Chats and Call Backs with their existing BroadSoft ACD solution
Session highlights:
– Direct Message and Tweets
– Add to Existing Conversation
– Last Agent Routing
– Simultaneous & Longest Idle
– Conversation History
– Real-Time Tweets in Queue
– Historical Reporting & Conversation Drill-In