Webinar: Twitter Queues for BroadSoft

Webinar: Twitter Queues for BroadSoft

Expanding on our Contact Center overlay for BroadSoft, we can now announce availability of Twitter queues. From within the single Unity Agent interface, BroadSoft Service providers can now offer a blended omni-channel solution combining Tweets, Web Chats and Call Backs with their existing BroadSoft ACD solution

Date & Time: Friday 23rd July 2019 4pm – 4:20pm BST/ 12pm EST

Session highlights:
– Direct Message and Tweets
– Add to Existing Conversation
– Last Agent Routing
– Simultaneous & Longest Idle
– Conversation History
– Real-Time Tweets in Queue
– Historical Reporting & Conversation Drill-In 

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