Webinar | Unity Contact Center: Adding Web Chat
Dates: Tuesday 10 October 2023 at 3pm (BST) and Wednesday 11 October 2023 at 11am (ET)
Join us for a 30 minute webinar on our software product Unity Contact Center with focus on adding Web Chat as part of a omni-channel solution for BroadSoft
About Web Chat queues for BroadSoft
How many potential customers visit a website but don’t actually call? Web Chat gives visitors on websites and landing pages a direct way to connect with agents. Robustly customizable Web Chats allow users to deliver rich customer experiences and take advantage of deep integration, to enhance the overall Unity Contact Center solution. Multiple options to personalize every aspect from the widget to message screen, allows users to tailor the look and functionality of a Web Chat across the board. Intelligent construction further allows web chats to be built and deployed in a matter of minutes through the simple copy and pasting of a pre-generated JavaScript.
Webinar Agenda:
+ Overview of Kakapo Systems’ Contact Center
+ What is a webchat media stream?
+ Top reasons why having a webchat option for customers is important
+ LIVE Demonstration | See Webchat in action 1) Utilizing a webchat from the customer perspective 2) Responding to webchats as an agent 3) Managing webchats as a supervisor 4) Brief overview of config/setup with short focus on the most important features
+ Key features of webchat at a glance
+ Q and A
We are running the same webinar on two different dates and times to accommodate different time zones. Register below: