Webinar: Unity Supervisor Web

Webinar: Unity Supervisor Web

Webinar: Unity Supervisor Web

This webinar is now over. View the recording below:

 

This webinar highlights our  software product Unity Supervisor Web 

In this 30 minute webinar we show highlights of the web version of our Unity Supervisor app.  It provides the same much-loved benefits of our desktop windows version—but it enables supervisors to work from anywhere there is an internet connection.

A powerful browser-based call center management workspace built for Cisco BroadSoft, that provides supervisors full visibility and control of call center operations. With in-depth real-time performance information on agents and queues, Unity Supervisor Web provides the key functionality to supercharge Agent productivity and customer experience.

Webinar Agenda:

Overview of Kakapo Systems Unity Supervisor Web

LIVE Demonstration | See Unity Supervisor Web in action:

+ Review of Supervisor Web dashboard with BroadSoft call control capabilities
+ Personalized call center metrics and thresholds
+ ACD call queue management
+ ACD Agent management | Highlights include: Change Agents ACD State/Join/Leave Agents from Queue/ Silent monitoring and barge-in/Joining/unjoining from queues/Custom agent management interface.

Q and A

Read more about Unity Supervisor Web

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