Webinar: Latest upgrades to Vision360

Webinar: Latest upgrades to Vision360

Webinar Vision360

In this webinar we’ll be sharing the latest upgrades and additional functionality of our  call analytics and reporting platform, ‘Vision360’. Built for Cisco© BroadSoft© Call Centers, it’s a complete replacement solution for the legacy ECCR reporting.

This webinar is a follow-on to our previous webinar on Vision360, which can be watched here.

Dates: 13 February 2024 at 3pm (GMT) or 14 February 2024 at 11am (ET)*

Presented by: Max Edwards


+ Latest upgrades of Kakapo Systems’ call analytics and reporting platform Vision360’ for BroadSoft Call Centers,

+ Platform Highlights

+ Demo

See call analytics reports for BroadSoft:

Call Center Summary – Extensive incoming call handling metrics to understand overall call handling performance
ACD Queue and Agent Statistics – Analyze overall queue performance, service levels and Agent performance
Agent Time Management report – Visualize how Agents are spending their time.
Call Life Cycle Tracking report – See every leg of every call with Cradle To Grave Reporting
Unreturned Abandoned Calls – View all Abandoned Calls that have not been subsequently answered or called back.
Hunt Group & Auto Attendant Reports – Which options callers select in AA’s and Hunt Group incoming call stat

+ Q and A

Discover more about Vision360: Deep analytics for BroadSoft Call Centers (kakaposystems.com)

*We are running the same webinar on two different dates and times to accommodate time zones.

Register 13 February 2024 at 3pm GMT

Register 14 February 2024 at 11am ET 

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