Webinar: Keep My Place in Queue (KMPIQ)
This webinar is now over.
View the recording as broadcast on 25 July 2023 at 2pm (BST)
View the recording as broadcast on 26 July 2023 at 1pm (ET)
In this 30 minute webinar we share highlights of our intuitive virtual queueing software product Keep My Place in Queue (KMPIQ)— an add-on capability for the BroadSoft ACD solution that allows inbound queued callers to request a call back when they reach the front of the queue.
+ Explain what KMPIQ is and how it works
+ Brief overview of how KMPIQ is configured
+ Live demonstration of agent handling KMPIQ request
+ Live demonstration of supervisor handling KMPIQ requests (assigning and prioritizing)
+ Review of how KMPIQ can help you and your customers