View the recording as broadcast in July 2023
In this 30 minute webinar we share highlights of our intuitive virtual queueing software product Keep My Place in Queue (KMPIQ)— an add-on capability for the BroadSoft ACD solution that allows inbound queued callers to request a call back when they reach the front of the queue.
Webinar Agenda:
+ Explain what KMPIQ is and how it works
+ Brief overview of how KMPIQ is configured
+ Live demonstration of agent handling KMPIQ request
+ Live demonstration of supervisor handling KMPIQ requests (assigning and prioritizing)
+ Review of how KMPIQ can help you and your customers
+ Q&A
Read more: Keep My Place in Queue: Reduce Agent Stress, Improve Customer Comfort (kakaposystems.com)