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Unity’s brand new SMS Connector allows users to easily send SMS messages to customers, colleagues and CRM contacts within the familiar Unity interface.
(Currently Available in US Only)
The SMS Connector allows integration with CPaaS providers such as Telestax, Twilio and Nexmo where the Service Provider maintains accounts and billing relationships with their preferred CPaaS provider and Unity provides the front-end user interface.
– Setup CPaaS integration in the Kakapo portal in minutes
– Quickly and easily send and receive messages in Unity
– Send multiple images, PDFs, files and hyperlinks straight to customers
– View full conversation transcripts for deeper analysis and reporting