Webinar: SMS Queues for BroadSoft

Post by : Team Kakapo | On 7 September, 2020 |

This webinar is now over: View the recording here!

For a true omnichannel solution, add SMS Queues to Unity Contact Center and connect quickly with customers on the device they use the most.

Session highlights:
– Add an SMS Queue to the Unity interface
– Receive and send SMS messages
– View previous conversation history
– CRM integration and conversation logging
– Multi-Media SMS – non-text media can be sent as links

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