Tag Archives: callback

Shift from Inbound Calls to Call Back Queues Predicted

New application for BroadSoft call centre customers from Kakapo Systems improves Customer Experience BroadSoft App developer, Kakapo Systems is predicting a shift away from solely inbound contact centres as more customers see the value of utilising Call Back Queues to drive better Customer Experience. Call Back Queues allow website visitors to request a call back via