Category Archives: Press Releases

UC Today: Kakapo Systems Updates Unity Reception

Moshe Beauford, UC Today – October 11th, 2019 Unity Reception improves upon BroadSoft UX and CX through robust reception features Receptionists are vital to most organizations because they are the first face a visitor sees. They are likely the first point of contact for anyone calling companies, too. Receptionists even play a pivotal role in

Press Release: Kakapo Systems Announce Email Queues for BroadSoft

London, United Kingdom, Aug 08, 2019 – Kakapo Systems, a developer of end user applications for the Cisco BroadSoft platform, have today announced availability of Email queues for BroadSoft. This builds on the existing Unity Contact Center suite that adds Web Chat, Twitter and Call Back queues, on top of BroadSoft ACD voice queues, for

Understand Your Customer. Anticipate Their Engagement

Social media has transformed customer service expectation and given consumers a very public forum to air grievances. This has turned up the heat on companies, many of whom do not see their Twitter feed specifically as a customer service channel, but who are now having to engage with and respond to customers on this platform.

5 Reasons Why Unity Contact Center is Perfect for SMB

Unity Contact Center is packed full of features and provides your customers richer inbound experiences on their media of choice, but that’s not all! It’s also perfect for small and medium-sized businesses. Here’s why: 1) Built to grow with you – as a cloud based platform we can scale media streams and Agents with no

Shift from Inbound Calls to Call Back Queues Predicted

New application for BroadSoft call centre customers from Kakapo Systems improves Customer Experience BroadSoft App developer, Kakapo Systems is predicting a shift away from solely inbound contact centres as more customers see the value of utilising Call Back Queues to drive better Customer Experience. Call Back Queues allow website visitors to request a call back via

WINNER: Best Call Analytics Award – UC Today

We are pleased to announce that our Unity Dashboard app is the winner of UC Today’s Best Call Analytics award! “Chosen for their innovation, and the contribution they’ve made to the UC industry this year” – UC Today Available in both tabular and graphical views, Unity Dashboard offers an essential tool for providing real-time visibility

Kakapo Systems Wins Product of the Year for Unity Contact Center

Unity Contact Center Recognized for Exceptional Innovation London, UK – 14 August 2018— Kakapo Systems announced today that TMC, a global, integrated media company, has awarded Unity Contact Center a 2018 Communications Solutions Products of the Year Award. Unity Contact Center is an add-on solution for any BroadSoft Hosted PBX or ACD deployment that intelligently

Kakapo Systems to Launch Unity Contact Center at BroadSoft Connections

Scottsdale, Arizona, 18 October 2017 – Kakapo Systems, a developer of applications for the BroadSoft BroadWorks platform, today announced that they will be showcasing the Unity Contact Center solution on booth 24 at BroadSoft Connections. Unity Contact Centre is an extension to the existing Unity Agent and Supervisor apps for BroadWorks that now allows webchat,

Kakapo Systems Receives 2015 INTERNET TELEPHONY Product of the Year Award

London, United Kingdom, Jan 23, 2015 — Kakapo Systems announced today that TMC, a global, integrated media company, has named Unity Reception as a recipient of a 2015 INTERNET TELEPHONY Product of the Year Award. Steve Tutt, Marketing Director says “We are delighted with this recognition from TMC. Communication is becoming less device centric, with

Kakapo Systems to Launch Unity Mobile at BroadSoft Connections

Kakapo Systems, a leading developer of applications for the BroadSoft BroadWorks platform, today announced that it will launch its Unity Mobile application at BroadSoft Connections 2014. Scottsdale, Arizona, October 12, 2014 – Unity Mobile extends the call control, service configuration and instant messaging capabilities of Unity Desktop onto the mobile, allowing BroadSoft service providers to project their