Category Archives: Press Releases

Latest Contact Center Enhancements

Check out the latest enhancements from Unity Contact Center, including: enhancements to email media streams, new widget designs and animations, custom design functionality and new profile designer.   For more of the latest information from Unity, sign up to our webinars here!  

Kakapo Systems Launch SMS Integration – UC Today

UC Today, Moshe Beauford – November 1, 2019 Available through Kakapo Systems’ desktop suite, the new SMS integration lets enterprise end users send/receive SMS messages from the Unity console. The Unity SMS connector is only available in the United States. Steve Tutt, Marketing Director at Kakapo Systems says “North America is a region of the world that still prefers

‘Twitter Queues for BroadSoft’ Wins Product of the Year – Press Release

LONDON, Oct. 28, 2019 /PRNewswire/ — Kakapo Systems announced today that TMC has awarded Unity Contact Center a 2019 Communications Solutions Products of the Year Award. The latest release from Kakapo Systems adds Twitter Queues to the Unity omni-channel solution for the Cisco BroadWorks platform. This allows Service Providers to layer new digital channels on top of their existing BroadWorks SIP

Kakapo Unity Supervisor Review: A Bird’s Eye View with Granular Control – UC Today

UC Today, Anwesha Roy – October 13th 2019 Kakapo’s offering for contact centre leaders blends 360-degree call functionalities with powerful workforce management tools Kakapo is fast carving a distinct niche in the contact centre segment. The company started in 2006, with a desktop app for contact centres, progressing into agent-specific platforms. In 2010, Kakapo Unity

Unity Agent Review: Contact Centre Stalwart that Recommends Itself – UC Today

UC Today, Anwesha Roy – October 15, 2019 Helps call centre executives make better decisions around customer relationships Kakapo Systems is a software development firm specialising in user applications for BroadSoft. They have been developing desktop UC and call centre apps for BroadSoft service providers, and undertaking custom development, since 2006. Kakapo Systems unveiled their Unity

Kakapo Systems Updates Unity Reception – UC Today

Moshe Beauford, UC Today – October 11th, 2019 Unity Reception improves upon BroadSoft UX and CX through robust reception features Receptionists are vital to most organizations because they are the first face a visitor sees. They are likely the first point of contact for anyone calling companies, too. Receptionists even play a pivotal role in

Kakapo Systems Announce Email Queues for BroadSoft – Press Release

London, United Kingdom, Aug 08, 2019 – Kakapo Systems, a developer of end user applications for the Cisco BroadSoft platform, have today announced availability of Email queues for BroadSoft. This builds on the existing Unity Contact Center suite that adds Web Chat, Twitter and Call Back queues, on top of BroadSoft ACD voice queues, for

Shift from Inbound Calls to Call Back Queues Predicted – UC Today

New application for BroadSoft call centre customers from Kakapo Systems improves Customer Experience BroadSoft App developer, Kakapo Systems is predicting a shift away from solely inbound contact centres as more customers see the value of utilising Call Back Queues to drive better Customer Experience. Call Back Queues allow website visitors to request a call back via

WINNER: Best Call Analytics Award – UC Today

We are pleased to announce that our Unity Dashboard app is the winner of UC Today’s Best Call Analytics award! “Chosen for their innovation, and the contribution they’ve made to the UC industry this year” – UC Today Available in both tabular and graphical views, Unity Dashboard offers an essential tool for providing real-time visibility

Kakapo Systems Wins Product of the Year for Unity Contact Center – Press Release

Unity Contact Center Recognized for Exceptional Innovation London, UK – 14 August 2018— Kakapo Systems announced today that TMC, a global, integrated media company, has awarded Unity Contact Center a 2018 Communications Solutions Products of the Year Award. Unity Contact Center is an add-on solution for any BroadSoft Hosted PBX or ACD deployment that intelligently