Tag Archives: broadsoft

Kakapo Systems Launch SMS Integration – UC Today

UC Today, Moshe Beauford – November 1, 2019 Available through Kakapo Systems’ desktop suite, the new SMS integration lets enterprise end users send/receive SMS messages from the Unity console. The Unity SMS connector is only available in the United States. Steve Tutt, Marketing Director at Kakapo Systems says “North America is a region of the world that still prefers

Unity Reception for BroadSoft

Kakapo Systems Updates Unity Reception – UC Today

Moshe Beauford, UC Today – October 11th, 2019 Unity Reception improves upon BroadSoft UX and CX through robust reception features Receptionists are vital to most organizations because they are the first face a visitor sees. They are likely the first point of contact for anyone calling companies, too. Receptionists even play a pivotal role in

More Direct Calendar Integration

Unity’s Reception console for BroadSoft now connects to Exchange, Office365 and Outlook in order to display appointments and meetings for any users within the Group or Enterprise. View the calendar events of a colleague for today and tomorrow: Simply right click a contact and if they have shared their calendar permissions with you then you

BroadSoft Web Apps

Web Apps for BroadSoft are Here!

Say goodbye to low productivity due to location or computer issues with the new Unity Web Apps – these new apps can be used anywhere on any Mac, Windows or Linux machine (with an internet connection). Featuring the advanced functionality of the Windows Unity Apps, the Unity Web Apps can be run within the browser

Unity’s New Look & Important Call Recording Info

We are pleased to announce general availability of our new user interface for the Unity Windows apps that will be available from Monday 17th September 2018. Featuring a modern new look, stylish call control buttons and My Status symbols, Unity’s new interface greatly enhances the user experience. Unity’s new interface is available from version 7.0.0.0 and will be

TMC product of the year 2018

Kakapo Systems Wins Product of the Year for Unity Contact Center – Press Release

Unity Contact Center Recognized for Exceptional Innovation London, UK – 14 August 2018— Kakapo Systems announced today that TMC, a global, integrated media company, has awarded Unity Contact Center a 2018 Communications Solutions Products of the Year Award. Unity Contact Center is an add-on solution for any BroadSoft Hosted PBX or ACD deployment that intelligently

Support for OCI and CTI over TLS

Unity now supports both OCI and CTI over TLS. This uses settings that must be set in the Branding tab of the Unity portal, which specifies the port number and security protocol to use when connecting and securing the connection. These settings should only be modified/set by an experienced VoIP engineer, and a ticket must

xsi broadsoft

Support for XSI on BroadWorks R22

From R22 onwards BroadSoft are no longer supporting Client Access Protocol [CAP], which Unity uses to connect to the BroadWorks platform. All Unity apps will now connect to the Xtended Services Interface [XSI] using CTI from Unity release 6.9.0.0. Users will auto-update to this build before Service Providers migrate to R22 for a smooth transition.

Webchat Ratings

Ratings for Web Chat

Everybody likes feedback, right? That’s why we have introduced optional ratings for post-chat visitor scoring. Compare Agents or Media Streams across your contact center We have now released a 5-star rating option for Web Chat media streams. This option can be enable for specific streams and allows the visitor to choose from 1 to 5

Dashboard Stats

New Dashboard Stat “Live Calls”

We have now included a new stat which is “Live Calls”, namely, how many calls are currently answered by Agents and in progress currently. This now completes all tenses with “Calls in Queue” and “Calls Answered” to provide customers a 360-degree view of current conditions. Other complimentary stats include: Inbound Idle – Timer that will