UC Today, Anwesha Roy – October 13th 2019 Kakapo’s offering for contact centre leaders blends 360-degree call functionalities with powerful workforce management tools Kakapo is fast carving a distinct niche in the contact centre segment. The company started in 2006, with a desktop app for contact centres, progressing into agent-specific platforms. In 2010, Kakapo Unity
Moshe Beauford, UC Today – October 11th, 2019 Unity Reception improves upon BroadSoft UX and CX through robust reception features Receptionists are vital to most organizations because they are the first face a visitor sees. They are likely the first point of contact for anyone calling companies, too. Receptionists even play a pivotal role in
We are pleased to announce that our Unity Dashboard app is the winner of UC Today’s Best Call Analytics award! “Chosen for their innovation, and the contribution they’ve made to the UC industry this year” – UC Today Available in both tabular and graphical views, Unity Dashboard offers an essential tool for providing real-time visibility