Tag Archives: call

Shift from Inbound Calls to Call Back Queues Predicted

New application for BroadSoft call centre customers from Kakapo Systems improves Customer Experience BroadSoft App developer, Kakapo Systems is predicting a shift away from solely inbound contact centres as more customers see the value of utilising Call Back Queues to drive better Customer Experience. Call Back Queues allow website visitors to request a call back via

WINNER: Best Call Analytics Award – UC Today

We are pleased to announce that our Unity Dashboard app is the winner of UC Today’s Best Call Analytics award! “Chosen for their innovation, and the contribution they’ve made to the UC industry this year” – UC Today Available in both tabular and graphical views, Unity Dashboard offers an essential tool for providing real-time visibility

Kakapo Systems Wins Product of the Year for Unity Contact Center

Unity Contact Center Recognized for Exceptional Innovation London, UK – 14 August 2018— Kakapo Systems announced today that TMC, a global, integrated media company, has awarded Unity Contact Center a 2018 Communications Solutions Products of the Year Award. Unity Contact Center is an add-on solution for any BroadSoft Hosted PBX or ACD deployment that intelligently

Abandoned Call Capture within Unity Portal

The ability for Supervisors to assign abandoned calls to Agents for call backs is one of our most used call centre enhancements. Previously this required the customer to be running an instance of Unity Wallboard, which acted as a proxy in capturing the CLI of abandoned calls, along with date/time stamp and the call center

New Presence Icons

The new Unity UI, coming first the web apps and then the Windows clients, has some new icons for the Contacts BLF tab, but the changes are more than just cosmetic. We are now combining both hook state and XMPP status. Previously, Unity displayed XMPP in the “Status” field, but this is now reflected in

Kakapo Systems Receives 2015 INTERNET TELEPHONY Product of the Year Award

London, United Kingdom, Jan 23, 2015 — Kakapo Systems announced today that TMC, a global, integrated media company, has named Unity Reception as a recipient of a 2015 INTERNET TELEPHONY Product of the Year Award. Steve Tutt, Marketing Director says “We are delighted with this recognition from TMC. Communication is becoming less device centric, with

Kakapo Systems to Launch Unity Mobile at BroadSoft Connections

Kakapo Systems, a leading developer of applications for the BroadSoft BroadWorks platform, today announced that it will launch its Unity Mobile application at BroadSoft Connections 2014. Scottsdale, Arizona, October 12, 2014 – Unity Mobile extends the call control, service configuration and instant messaging capabilities of Unity Desktop onto the mobile, allowing BroadSoft service providers to project their

Kakapo Systems to Launch Event Recorder at BroadSoft Connections

Kakapo Systems, a leading developer of desktop applications for BroadSoft, today announced that it will demonstrate its Call Centre Event Recorder at BroadSoft Connections 2012. Scottsdale, Arizona, October 9, 2012 – Unity Event Recorder captures the incoming CLI, in real-time, of any abandoned calls into BroadWorks call centre on R16 and upwards. This allows call centre

Kakapo Systems to Unveil Unity Call Center Wallboard at BroadSoft Connections 2011

Kakapo Systems, a leading developer of desktop applications for VoIP platform integration, today announced that it will demonstrate its Unity Wallboard application at BroadSoft® Connections 2011: Crush It! being held at the JW Marriott Desert Ridge Resort in Phoenix, Arizona, October 16 – 19. LONDON, UNITED KINGDOM and PHOENIX, ARIZONA — (Marketwire) — 10/17/11 —