Tag Archives: unity

Steve Tutt, Kakapo Systems

‘Twitter Queues for BroadSoft’ Wins Product of the Year – Press Release

LONDON, Oct. 28, 2019 /PRNewswire/ — Kakapo Systems announced today that TMC has awarded Unity Contact Center a 2019 Communications Solutions Products of the Year Award. The latest release from Kakapo Systems adds Twitter Queues to the Unity omni-channel solution for the Cisco BroadWorks platform. This allows Service Providers to layer new digital channels on top of their existing BroadWorks SIP

BroadSoft Contact Center

5 Reasons Why Unity Contact Center is Perfect for SMB

Unity Contact Center is packed full of features and provides your customers richer inbound experiences on their media of choice, but that’s not all! It’s also perfect for small and medium-sized businesses. Here’s why: 1) Built to grow with you – as a cloud based platform we can scale media streams and Agents with no

Unity’s New Look & Important Call Recording Info

We are pleased to announce general availability of our new user interface for the Unity Windows apps that will be available from Monday 17th September 2018. Featuring a modern new look, stylish call control buttons and My Status symbols, Unity’s new interface greatly enhances the user experience. Unity’s new interface is available from version 7.0.0.0 and will be

TMC product of the year 2018

Kakapo Systems Wins Product of the Year for Unity Contact Center – Press Release

Unity Contact Center Recognized for Exceptional Innovation London, UK – 14 August 2018— Kakapo Systems announced today that TMC, a global, integrated media company, has awarded Unity Contact Center a 2018 Communications Solutions Products of the Year Award. Unity Contact Center is an add-on solution for any BroadSoft Hosted PBX or ACD deployment that intelligently

Abandoned Calls

Abandoned Call Capture within Unity Portal

The ability for Supervisors to assign abandoned calls to Agents for call backs is one of our most used call centre enhancements. Previously this required the customer to be running an instance of Unity Wallboard, which acted as a proxy in capturing the CLI of abandoned calls, along with date/time stamp and the call center

Flexi Seating

Flexible Seating Now Supported

Unity has expanded on the current support for Hoteling Guest/Host with Flexible Seating. This will be available to any user that has the service assigned and is available in Windows and web app version of Unity. Users can associate with a Flexible Seating host in Settings or conveniently from the drop list in the main

Click to dial

Browser Click-to-Dial

Unity now supports Click to Dial seamlessly from Google Chrome, Mozilla Firefox and Microsoft Edge, whereby all valid numbers are immediately converted into hyperlinks that you can click to dial through Unity. Easily configure telephone number lengths, hyperlink type and domains that you want to exclude in the Click to Dial options for a more fluid Unity

Intternet Telephony

Kakapo Systems Wins Product of the Year Award – Press Release

London, United Kingdom, Jan 23, 2015 — Kakapo Systems announced today that TMC, a global, integrated media company, has named Unity Reception as a recipient of a 2015 INTERNET TELEPHONY Product of the Year Award. Steve Tutt, Marketing Director says “We are delighted with this recognition from TMC. Communication is becoming less device centric, with

Unity Mobile for BroadSoft

Kakapo Systems to Launch Unity Mobile at BroadSoft Connections

Kakapo Systems, a leading developer of applications for the BroadSoft BroadWorks platform, today announced that it will launch its Unity Mobile application at BroadSoft Connections 2014. Scottsdale, Arizona, October 12, 2014 – Unity Mobile extends the call control, service configuration and instant messaging capabilities of Unity Desktop onto the mobile, allowing BroadSoft service providers to project their