Social media has transformed customer service expectation and given consumers a very public forum to air grievances. This has turned up the heat on companies, many of whom do not see their Twitter feed specifically as a customer service channel, but who are now having to engage with and respond to customers on this platform.
Provide your customers richer experiences on their media of choice By its public nature, social media has forced companies to up their CX game, both in providing better products and services and responding to complaints. B2C companies across all sectors are finding that when customers want to complain, they prefer to do it on a
Unity Contact Center is packed full of features and provides your customers richer inbound experiences on their media of choice, but that’s not all! It’s also perfect for small and medium-sized businesses. Here’s why: 1) Built to grow with you – as a cloud based platform we can scale media streams and Agents with no